Pay Range:
Pay Range:$36.46 - $51.29
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
The Provider Onboarding Program Manager is responsible for the development, coordination, and direct oversight of comprehensive onboarding programs that support the successful integration of all providers across the consortium including logistical details. This role partners closely with clinical and administrative leaders to develop and drive initiatives that improve the onboarding experience, standardize processes, and promote provider engagement, retention, and operational readiness. The Provider Onboarding Program Manager will be the point of contact and facilitator for the clinician onboarding process which involves coordinating various administrative and logistical tasks for new providers, ensuring they are prepared and supported as they begin their roles within the organization. The Onboarding Program Manager will work closely with members of the Provider Services Department, HR Team, clinical and operational leadership, Medical Staff Services Department, Information Technology, and other SEARHC departments and employees to provide excellent customer service and ensure a positive onboarding experience and smooth transition for new providers.
Key Responsibilities
- Conduct current state assessments and develop recommendations and improvements to provider onboarding spectrum of activities.
- Design, implement, and continually improve an integrated provider onboarding plan and process, outlining each step of the process and who is responsible for each of the steps.
- Establish clear timelines and accountability checklists for all departments involved in provider onboarding; collaborate on existing processes.
- Identify gaps and redundancies in the current onboarding system and lead initiatives to address them.
- Standardized onboarding workflows, tools, and processes across the organization.
- Develop and implement a provider onboarding experience program with an emphasis on engagement, provider satisfaction, understanding of SEARHC culture, and retention to ensure a consistent, positive onboarding experience for new providers.
- Create and manage personalized onboarding plans for each provider, tailored to their role, location, and specialty.
- Provide direct support to leaders across the consortium to ensure alignment and success of the provider onboarding program.
- Routinely collect feedback on the provider onboarding/credentialing process from both new hires and hiring managers and develop process improvement measures to address opportunity areas.
- Develop and foster key relationships with internal leaders and stakeholders to support execution of onboarding activities.
- Educate, promote adherence and get buy-in to established onboarding processes and standards from all parties involved in the provider onboarding process.
- Act as the primary point of contact for incoming providers for navigating onboarding needs to include ensuring providers meet all necessary onboarding components, including compliance tasks, medical credentialing, insurance enrollment, human resources and employee health requirements.
- Work cross-functionally across internal departments to ensure timely completion of all onboarding tasks (e.g., credentialing, EHR access, licensure, IT provisioning, relocation support).
- Work closely with members of recruiting team, provider services department, HR team, clinical operations teams, provider leaders, leadership and employees to provide excellent customer service and ensure a consistent and positive onboarding experience.
- Facilitate and/or attend regular cross-departmental meetings to track onboarding progress and resolve roadblocks.
- Deliver consistent, transparent, and proactive communication to new hires to foster a supportive and welcoming environment.
- Facilitate connections and introductions to relevant SEARHC employees, teammates, clinical and operations leaders.
- Facilitate and encourage activities that support provider integration and engagement in the organization and community.
- Partner with departments on developing and refining orientation materials.
- Establish and track onboarding metrics to evaluate program effectiveness and identify areas for enhancement.
- Ensure new providers are familiar with and know where to locate resources pertaining to organizational policies, procedures, technology systems, and other relevant aspects.
- Assist Provider Services Director and recruiting department in pre-hire activities as needed (e.g. coordination, communication, contracting questions facilitation, etc.)
- Development of provider onboarding agendas, ensuring timely delivery to provider at least 7 days before start date, and confirming appointments with training department staff (HR, Lab, Employee Health, etc.).
- Respond to inquiries from stakeholders and leadership on onboarding processes and provider statuses.
- Serve as a role model representing SEARHC, its policies and standards, and exemplify the highest level of professional conduct as an ambassador to our staff and the communities in which we serve.
- Travel to rural and remote locations as needed to support provider onboarding and integration efforts.
- Other duties as assigned.
Education:
- Bachelor’s degree in healthcare administration, organizational development, business administration, sales/marketing or related field. Progressively responsible professional/exempt level work experience may be substituted on a year-for-year basis for college education.
Experience:
- Minimum 3-5 years of experience in healthcare operations, provider relations, program development or clinical onboarding
- At least 7 years working in a customer service-focused industry.
- Familiarity with health care operations and administration preferred.
Knowledge, Skills & Abilities:
- Proficiency in MS Office and collaborative applications (Word, Excel, PowerPoint, SharePoint, Teams, Smartsheet).
- Excellent written, presentation, interpersonal and communication skills, analytical and problem-solving skills; a system thinker.
- Demonstrated ability to manage complex projects and engage diverse stakeholders.
- Exceptionally detail-oriented and organized, ensuring quality and consistent output.
- Adept at solving problems, mediating conflicts, and navigating organizational complexity.
- Ability to adjust to a fast-paced environment, management multiple stakeholders and resources.
- Collaborative working style, independent, detail oriented, ready to take ownership, self-starter, learn new tools and processes.
- Ability to achieve results and maintain highly collaborative, collegial, and productive relationships.
- Strong, clear and strategic communication to diverse audiences – both written and verbal.
- Strong analytical and organizational skills, and excellent attention to detail.
- Ability to build trust, rapport and establish credibility with team members and internal customers.
- Energy, enthusiasm and the ability to work under pressure to meet deadlines.
Required Certifications:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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