about the role
The Senior AI and digitalization Consultant has the responsibility of the architecture, technical strategy and design of next generation Customer and/or Employee Experience solutions. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she is supporting the delivery team during the solution build phase: he/she is acting as the technical single point of contact for the solution delivered and drive technically the assigned Orange design and build resources to ensure successful delivery and customer satisfaction.
The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
Responsibilities:
- Engage in the early stages of sales process with key stakeholders and identify how AI and digital channels can improve Customer and/or Employee eXperience.
- Monitor and manage technical client relationships and status of ongoing engagements.
- Become client trusted advisor and contribute to customer Digital Transformation.
- Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.
- Recognize and assess client key business drivers and challenges.
- Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain.
- Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
- Produce customized architecture standards.
- Produce complex design documents.
- Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling.
- Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.
- Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …).
about you
Very strong technical knowledge and/or experience in unified communications related services
AI, Digital and CX&EX related skills:
- Expert level knowledge and hands on experience on CCaaS vendors such as Nice CXOne, Sprinklr or Genesys.
- Expert level knowledge and hands on experience on training and integrating LLMs (OpenAI, Gemini, Amazon etc.)
- Design and integration of various generative AI solutions into digital channels (Bots, Agent assist etc..)
- Good level of experience on knowledge management tools such as Shelf, livePro.
- Senior level expertise on designing digital and socical channels (web, WhatsApp, Facebook Messenger.
- Very good understanding of Omni-channel and orchestration of customer journey.
Cloud and Integration Know-How
- Proficiency in cloud platforms (AWS, Azure, GCP)
- Experience with microservices, REST APIs, and event-driven architectures
Other skills and experience
- Certifications in Nice CXOne, Sprinklr, AWS, Azure, or Google Cloud
- Experience with RPA tools (UiPath, Automation Anywhere)
- Familiarity with ITIL, Agile/Scrum, or Design Thinking
- CRM vendors, e.g Salesforce, Ms Dynamic etc…
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
- Base salary from 2 410 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience. Please mind that the salary is only relevant for Slovakia Location.
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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