The Cook & Boardman Group LLC

An AV Level 2 Technician plays a key role in supporting the installation, configuration, and troubleshooting of commercial audio-visual systems. Building on foundational AV experience, this role involves a higher level of technical responsibility, including independent problem-solving, system calibration, and support of more complex installations. In a commercial setting—such as offices, conference centers, higher education, or retail environments—the AV Level 2 Technician ensures systems are professionally installed, fully functional, and client-ready.

Key Responsibilities:

• Assist with and lead portions of AV system installations, including displays, projectors, speakers, microphones, video walls, and conferencing solutions.
• Pull, terminate, and label AV and network cabling (HDMI, Cat6, audio, control, etc.) to professional standards.
• Conduct system testing, troubleshooting, and commissioning support under the guidance of senior techs or engineers.
• Interpret and work from AV system drawings, wiring diagrams, and schematics.
• Identify and resolve on-site installation issues quickly and effectively.
• Maintain clear and accurate documentation of installations and system updates.
• Work professionally in client environments, maintaining site cleanliness and ensuring minimal disruption to business operations.

Skills & Qualifications:

• 2–4 years of experience in commercial AV installation or support roles.
• Strong understanding of AV signal flow and system components.
• Comfortable using test equipment and basic hand/power tools.
• Familiarity with commercial AV systems (Crestron, Extron, Biamp, Shure, etc.).
• Ability to read and interpret technical drawings and scope-of-work documents.
• Strong troubleshooting skills and a proactive approach to issue resolution.
• Excellent communication, time management, and customer service skills.
• OSHA certification, CTS certification, or manufacturer-specific training is a plus.

Physical Demands

Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds, and occasional lifting over 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Work is typically performed on-site at commercial facilities. Will involve travel to job sites, physical labor, working from ladders or lifts, and coordination with contractors and other trades.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.