High school diploma or GED. One year of clerical experience in building and zoning, solid waste, customer service or permit and/or license processing is required.
This position is assigned to the Public Information and Outreach Division of the Department of Solid Waste Management (DSWM). The incumbents in this position will play a key role in supporting DSWM operations by responding to residential inquiries, resolving service-related concerns, and providing accurate and timely information to promote customer satisfaction to ensure efficient service delivery. This position entails performing a variety of clerical and public contact duties and assists with community outreach events. This position will be tasked with serving as a vital link between the department and the community helping to strengthen public engagement and enhance the overall customer experience.
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