TEKsystems

TEKsystems is looking to hire several Customer Service Representatives to work for a client in the Cincinatti,OH area. This opporutntiy will take place ON-SITE.

Reputable company, competitive pay, hybrid available if time goes on -- Client is truly looking for candidates wishing to find a career path. They offer a development roadmap through the two years with opportunities to pursue several positions in this department and others.

Qualifications

• Demonstrated ability in providing excellent customer service
• 1+ years of experience working in a high call volume service center
• Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
• Strong interpersonal, verbal, and written communication skills

Job Description

• Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat.
• Recognize sales opportunities and refer clients to sales associates
• Remain current on products, services, policies, and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions, and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Training

The first couple weeks will be paid training on site.

Work Environment/ Hours

Fast paced call center environment. Monday-Friday 8am-5pm

If interested, please apply with your most up to date resume and a recruiter will reach out you right away!

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.