Keurig Dr Pepper

Job Overview:

Bilingual Inside Sales Representative (Customer Sales and Service) – Jacksonville, FL

The Inside Sales Representative serves as the front line to our external Customer base. The primary responsibility will be to provide professional, timely and complete sales service to an assigned Customer base. The Inside Sales Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits.

The Inside Sales Representative should have a strong desire to serve. They are expected to educate, delight, and retain Customers. Effective Inside Sales Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, the Inside Sales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues.

Position Shift and Schedule

This is a full-time position working from 8AM to 4:30PM, Monday through Friday.

Work-Life-Balance

This is a hybrid position that requires working from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays.

Bilingual English and Spanish

Position Responsibilities

• Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
• Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.
• Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up.
• Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction.
• Create and maintain rapport and relationships with assigned Customers.
• Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions.
• Execute sales programs and initiatives and achieve assigned sales goals.
• Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
• Monitor and report lack of sales activity or other unusual Customer sales trends.
• Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
• Perform efficient and accurate sales order entry.
• Ensure the accuracy of pricing and Customer Master Data.
• Provide other, non-selling Customer Service support including responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
• Coordinate sales service with field-based Business Development Representatives.
• Bilingual in Spanish is required.

Total Rewards:

• The starting rate of pay for this position is $20.50 per hour
• Attractive benefits package (medical, dental, vision, etc.)

Requirements:

• 1 year Customer Service, Sales, or Call Center experience in an office environment required
• Microsoft Office experience with advanced functions of Outlook and Excel required
• Bilingual, English and Spanish, required
• 1 years of Sales and Customer Service experience
• Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.