TransPerfect

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

We are looking for a dynamic and creative Social Media Manager who is well-versed in creating engaging content and campaigns that resonate with a diverse audience. Your primary role will be to manage and grow our social media presence, ensuring we attract top talent for our call center operations while showcasing our company culture. You will work closely with the Operations, Talent Acquisition and Marketing teams to develop and implement strategies that engage potential employees and elevate our employer brand.

Key Responsibilities:

Social Media Strategy & Content Creation: Develop and execute a comprehensive social media strategy to attract potential candidates in the call center industry.

Platform Management: Oversee the management of our social media accounts (Facebook, LinkedIn, Twitter, Instagram, etc.), ensuring they reflect the company’s mission, values, and recruitment goals.

Talent Attraction Campaigns: Design and run campaigns aimed at attracting top talent, showcasing the benefits of working in our call center and building excitement about job opportunities.

Engagement & Community Building: Actively engage with followers, respond to comments, and foster a community of potential candidates and industry professionals.

Employer Branding: Develop content that highlights company culture, employee testimonials, career growth opportunities, and benefits of working with us.

Analytics & Reporting: Monitor social media performance, track engagement, and report key metrics to continuously improve and refine strategies.

Collaboration with Operations and TA: Work closely with Operations and Talent Acquisition to align recruitment goals with social media efforts and create job postings, employee spotlights, and other recruitment-related content.

Other duties, as assigned.

Qualifications:

3+ years of experience in social media management, talent attraction, and brand building.

Experience within the call center industry is a plus.

In-depth knowledge of social media platforms, trends, and best practices.

Strong written and visual communication skills, with the ability to create engaging posts that capture attention.

Experience with social media management and analytics tools (e.g., Hootsuite, Buffer, Sprout Social, etc.).

Creative mindset with the ability to think outside the box for talent acquisition strategies.

Understanding of employer branding and how to position a company as an employer of choice.

Ability to work collaboratively with cross-functional teams, especially TA, Operations and Marketing.

Bachelor’s degree in Marketing, Communications, or related field (preferred).