CAI

Job ID Number

R5510

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

We are looking for a motivated Agile Delivery Lead / Scrum Master ready to take us to the next level! If you have strong experience in Agile delivery and coaching teams, along with proficiency in IT Operations and DevOps, and are looking for your next career move, apply now.

Job Description

We are looking for an Agile Delivery Lead/Scrum Master to drive agile maturity, delivery excellence, and cross-functional alignment across IT Operations, DevOps, and Service Management. You’ll coach teams, build agile discipline, and partner with business and tech leaders to embed Agile ways of working that deliver real value. This position will be a full-time contract and hybrid in Miramar, FL.

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You’ll Do

• Lead Agile Delivery for a strategic transformation across Ops, DevOps, and ITSM teams
• Coach and uplift teams of varying agile maturity—instilling best practices, improving flow, and supporting autonomy
• Use metrics (velocity, throughput, etc.) to identify bottlenecks and improve team performance
• Enable alignment between business goals and technology delivery using tools like Jira, Confluence, and dashboards
• Promote continuous learning via workshops, 1:1 coaching, and iterative feedback loops

What You'll Need

Required:

• 5+ years in Agile delivery; 3+ years as Scrum Master or Agile Coach
• Hands-on experience in IT Operations, DevOps, or ITSM (e.g., CI/CD, incident/change/problem management)
• Proven ability to scale Agile and lead teams through transformation in complex environments
• Scrum Master certification (CSM or equivalent) required
• Proficiency with Jira, Confluence, and Agile dashboards
• Strong command of Agile frameworks (Scrum, Kanban, SAFe) and delivery metrics
• Excellent communicator—comfortable with execs, engineers, and everyone in between

Preferred:

• SAFe or Agile Coaching certifications preferred
• Familiarity with ServiceNow and DevOps tool chains is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-AL2

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.