Philip Morris International

MANAGER QUALITY SYSTEMS | WILSON, NC

Be a part of a revolutionary change!

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Your ‘day to day’:

• The Manager Quality System will be responsible for the creation and implementation of a Quality Management System (QMS) for a newly established part of the business within an FDA-regulated tobacco industry. This role involves harmonizing two existing ways of working into one cohesive QMS, including the creation and maintenance of the quality manual. The Manager Quality System will ensure compliance with regulatory requirements and drive continuous improvement across the organization.
• Lead the development, implementation, and maintenance of a comprehensive QMS that integrates two existing systems into one cohesive framework
• Ensure the QMS aligns with Global Directives and FDA regulations, providing a robust structure for quality assurance and control
• Create and maintain the quality manual, ensuring it accurately reflects the QMS and is compliant with Global Directives and regulatory requirements
• Regularly review and update the quality manual to incorporate changes in regulations, standards, and internal processes
• Oversee the governance and maintenance of QMS documents and records processes, ensuring compliance with regulatory and internal requirements
• Develop and maintain the lifecycle for quality documentation and records, including creation, changes, and archival
• Lead the definition, management, and oversight of QMS-related training strategies, programs, and activities across the organization
• Ensure the organization has the necessary knowledge, capabilities, and competencies to adhere to QMS and regulatory requirements
• Govern the Change Management and Improvement (Non-conformity (NC), Deviation Permit (DP), Corrective Actions & Preventative Actions (CAPA)) requirements
• Ensure the deployment of Change, NC, DP, and CAPA directives as part of the QMS, maintaining regulatory compliance and operational consistency
• Identify and document process improvement opportunities within the QMS
• Promote a quality culture within the organization, fostering ownership of the QMS and a quality assurance mindset
• Liaise with regulatory authorities during inspections, inquiries, or audits, ensuring the availability and accuracy of quality documentation and records
• Provide guidance and support to sites and functions during regulatory inspections
• Manage and develop a motivated, skilled, and optimally resourced team to achieve business objectives
• Set clear objectives, measure results, and provide constructive feedback on a regular basis

Who we’re looking for:

• MUST BE: Local to Wilson, NC
• MUST BE: Legally Authorized to work in the US
• Educational requirements: BS Degree + applicable professional experience or BS Degree + Masters Degree Engineering, Technology, Life Sciences, or related field
• 6+ years experience in Quality Management within Consumer goods or Pharmaceuticals
• Preferred experience in creating and assessing quality records (NC, CAPA, Change control), managing IT Quality Systems, and developing and deploying training strategies in the quality area
• Proficient in QMS Principles and practices, regulatory requirements, quality standards, digital tools and IT systems
• Strong knowledge of manufacturing processes and quality documentation management

Relevant Open Sourcing Considerations:

• Be legally authorized to work in the US without current or future sponsorship
• International relocation support is not available for this job
• If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
• If you are not a PMI employee and employed by a third an agency, please make a formal application via the external career site at https://join.pmicareers.com/
• To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

What we offer:

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022.Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.