Customer Service Manager
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Located in Hawthorne , NJ
Salary: $80,000 annually ($38.46/hour)
Job Title: Customer Service Manager
Location: Multi-State (Remote/Regional Travel May Apply)
Schedule: Monday – Friday, 8:00 AM – 4:00/5:00 PM + One Saturday/Month (Seasonal)
Compensation: $80,000 annually ($38.46/hour)
Position Overview:
We are seeking an experienced and motivated Customer Service Manager to lead our dispatch and customer service operations across three states. This is a hands-on leadership role responsible for managing a team of six customer service representatives, improving operational efficiency, and ensuring exceptional service delivery to our customers.
Key Responsibilities:
- Leadership & Team Management: Supervise, support, and coach a team of customer service representatives to achieve departmental goals and maintain high performance.
- Problem Solving: Respond effectively to challenges such as delayed deliveries or pending service calls, providing calm and strategic solutions.
- Operational Oversight: Manage and coordinate scheduling and dispatching to ensure timely and accurate service responses.
- Process Improvement: Develop and implement customer service policies, procedures, and best practices to enhance productivity and customer satisfaction.
- Hands-On Support: Step in as a working manager when necessary to support your team and ensure smooth daily operations.
- Customer Relations: Handle escalated customer issues, ensuring timely and satisfactory resolution of complaints and inquiries.
Qualifications:
- Proven experience in customer service management; experience in HVAC, plumbing, or similar service-based industries preferred.
- Strong leadership, organizational, and interpersonal skills.
- Ability to thrive in a dynamic, fast-paced environment.
- Proficient with Windows operating systems, email communication, and basic image editing (e.g., Snipping Tool).
Join a team that values excellence, accountability, and service.
If you're ready to lead a customer service team and make a lasting impact, apply today!
Please send resume to sylvia.figueroa@expresspros.com
Express Office: Hawthorne
10 Washington Street
Hawthorne, NJ 07506
Email us
Apply Now
Customer Service Manager
Share
Top Job
Located in Hawthorne , NJ
Salary: $80,000 annually ($38.46/hour)
Job Title: Customer Service Manager
Location: Multi-State (Remote/Regional Travel May Apply)
Schedule: Monday – Friday, 8:00 AM – 4:00/5:00 PM + One Saturday/Month (Seasonal)
Compensation: $80,000 annually ($38.46/hour)
Position Overview:
We are seeking an experienced and motivated Customer Service Manager to lead our dispatch and customer service operations across three states. This is a hands-on leadership role responsible for managing a team of six customer service representatives, improving operational efficiency, and ensuring exceptional service delivery to our customers.
Key Responsibilities:
- Leadership & Team Management: Supervise, support, and coach a team of customer service representatives to achieve departmental goals and maintain high performance.
- Problem Solving: Respond effectively to challenges such as delayed deliveries or pending service calls, providing calm and strategic solutions.
- Operational Oversight: Manage and coordinate scheduling and dispatching to ensure timely and accurate service responses.
- Process Improvement: Develop and implement customer service policies, procedures, and best practices to enhance productivity and customer satisfaction.
- Hands-On Support: Step in as a working manager when necessary to support your team and ensure smooth daily operations.
- Customer Relations: Handle escalated customer issues, ensuring timely and satisfactory resolution of complaints and inquiries.
Qualifications:
- Proven experience in customer service management; experience in HVAC, plumbing, or similar service-based industries preferred.
- Strong leadership, organizational, and interpersonal skills.
- Ability to thrive in a dynamic, fast-paced environment.
- Proficient with Windows operating systems, email communication, and basic image editing (e.g., Snipping Tool).
Join a team that values excellence, accountability, and service.
If you're ready to lead a customer service team and make a lasting impact, apply today!
Please send resume to sylvia.figueroa@expresspros.com
Express Office: Hawthorne
10 Washington Street
Hawthorne, NJ 07506
Email us
Apply Now
Share
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