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Ensure 100% compliance with PIB Group, FCA and GDPR regulations.
Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day.
Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact.
Manage and process tenant referencing activities on behalf of the business, as applicable to PIBBO’s scope.
Coordinate with the Senior team members and UK based teams for query resolution, approvals, and escalations.
Maintain accurate and up-to-date claim records in internal systems.
Meet all agreed KPIs for the role.
Report problems promptly to avoid customer impact, escalating issues to senior team members as necessary.
Contribute positively to departmental KPIs by working collaboratively within the team.
Identify and report potentially fraudulent applications through appropriate channels to mitigate risks to customers.
Use systems and applications accurately to manage workloads and report issues effectively.
Maintain open communication and liaise with other departments within PIB Back Office.
Provide regular updates to relevant Executives.
Pursue continued professional development and expand product knowledge and technical expertise.
Identify, report, and resolve potential breaches, complaints, errors, or omissions through appropriate channels.
Respond constructively to Quality Assurance feedback and reviews.
Perform other duties as required.