Job Details
Description
Counsel clients and coordinate the relocation process for incoming and/or outgoing clients derived from 3rd-party relocation companies/broker referrals, Internet inquiries and builder groups. The relocation coordinator assigns a sales agent and performs a variety of administrative activities to ensure a superior client experience.
Job Duties and Responsibilities (Essential Job Functions) Common activities are listed below: actual position responsibilities may vary. Please refer to manager or human resources for specific duties and performance expectations of the position.
1. Client Service (40-50%)
- Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process.
- Assign sales associate.
- Review broker price opinions.
- Facilitate communication between all parties and routinely follow up with client and sales agent.
- Assist in contract presentation.
- Establish and foster relationships with other coordinators in the RELO® network to expand company exposure and facilitate referral if client is outside of the HomeServices service areas.
2. Administrative (40-50%)
- Facilitate closing arrangements, final billings and commission payouts.
- Maintain records, data base, client files and generate reports.
- Schedule meetings and perform general office tasks.
- Handle correspondence, support other relocation staff and assist with special projects.
- May prepare newcomer packets and mailings for clients.
- May assist with household goods movement, rental referral and property management: maintenance, repair, utilities.
3. Perform additional responsibilities as requested or assigned. (0-5%)
May Also Perform the Following Duties and Responsibilities
The following duties and responsibilities may or may not be performed by job incumbents at different locations. Please refer to your manager or human resources to determine which of these functions apply to you.
Sales and service
- Establish relationships with and market to third party contacts in order to secure more business.
- Develop and follow-up on leads using telephone, e-mail and postal mail contact.
- Provide information and/or offer services such as mortgage, title and insurance.
- Participate in agent training.
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- Associate degree in business or related field or equivalent knowledge and work experience.
Experience:
- Two to four years business experience.
- Real estate or relocation background preferred.
Knowledge and Skills:
- Effective analytical, problem-solving and decision making skills.
- Ability to prioritize and handle multiple tasks and projects concurrently. Good organization and time management skills.
- Strong computer and communication skills.
- Excellent customer service skills.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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