Intuitive Surgical

Job Description

Primary Function of Position

As a member of the Services organization, the Senior Staff Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Senior Staff Technical Writer produces accurate, clearly presented, consistent documentation on time for product releases, and requires no day-to-day instruction or general instruction for new assignments. The Senior Staff Technical writer should be highly skilled in the development and maintenance of technical documentation and should be able to independently recognize and define methods to improve the technical writing organization’s efficiency through automation & streamlining that can scale the organization’s functionality

This position is required to be onsite a minimum of 3 days per week, with both office and laboratory working environments.

Roles and Responsibilities

• Plans, writes, edits, and maintains Field Service documentation (i.e., Field Service procedures and technical bulletins) for medical device systems.
• Complete documentation control steps to release final documentation. This includes Change Orders in the documentation control system.
• Informs and adheres to policies, procedures, and quality documents. Collaborates with project team members to share knowledge and best practices.
• Uses skills as an experienced technical communication professional with understanding of industry best practices and company goals to resolve complex issues in creative and effective ways.
• Evaluates, recommends, or develops documentation process and productivity aids. Assist with development of internal writing style guide.
• Serves a liaison between Services and Corporate Technical Writing organizations to align on best practices, shared resources and support.