Hewlett Packard Enterprise

Senior System Support Engineer – High Performance Computing

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The HPC Senior System Support Engineer provides highly visible on-site technical support, installation, servicing, and maintenance for complex High-Performance Computing (HPC) systems. In this role, you will leverage your expertise in hardware and software troubleshooting to ensure systems function according to specifications while acting as a trusted advisor to customers. Your ability to analyse and resolve system, software, and hardware issues will be critical, as will your capacity to escalate and coordinate with support teams to ensure timely problem resolution.

This position requires a good understanding of security technologies, as you will work within environments requiring strict compliance with security protocols, including mandatory TSPV clearance. Expertise in Linux/Unix operating systems, parallel file systems (e.g., Lustre, GPFS), and networking technologies is essential, as is proficiency in programming and scripting languages such as Python and C++.

This is an exciting opportunity for a highly skilled professional to contribute to mission-critical systems in a collaborative and challenging environment. On-site presence is mandatory to deliver exceptional customer support and maintain system performance.

Your Key Responsibilities:

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.
• Provides detailed technical design, analyses and develops enterprise solutions.
• Regularly leads technical assessment and delivery solutions to the customer.
• Coordinates implementation of new installations, designs, and migrations for HPC solutions.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
• Provides input to the company strategy moving forward.
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
• Responds to requests for technical information from customers.
• Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
• Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc.
• Produces complete proposals for smaller engagements within area of expertise.
• Actively grows the company portfolio with existing customers through new opportunities and change management.

About You:

• A minimum TSPV Government Security clearance is mandatory for the role
• Expertise in Linux/Unix operating systems, parallel file systems (e.g., Lustre, GPFS) and networking technologies is essential,
• Proficient in programming and scripting languages such as Python and C++.
• Demonstrated innovation and communication of new deliverables and offerings.
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of HPC solutions
• Has contributed to the design and application of new tools.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.
• In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level.
• Be able to demonstrate a broad understanding of market dynamics within HPC commercial issues, and technical concerns whilst maintaining depth in core focus area.
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts.
• Demonstrates application of technical expertise in successful engagements involving multiple disciplines.
• Ability to independently complete solution implementation or application design deliverables.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.