Raleigh, North Carolina

Job Description

Shape the Future of Digital Government in Raleigh

Are you a strategic, forward-thinking IT leader ready to contribute to a major ERP transformation and modernize enterprise services for one of the fastest-growing cities in the U.S.? If you're energized by solving complex challenges, leading high-impact teams, and making government more responsive through technology—this opportunity is for you.

The City of Raleigh Information Technology Department is seeking an Enterprise Applications Manager to lead and evolve the systems that power Human Resources, Finance, and Budget services for over 5,000 employees. You’ll manage a high-performing team, collaborate with City leaders, and play a pivotal role in enterprise platform modernization, including a forthcoming citywide ERP transition.

If you are ready to take on a transformative leadership role and build the digital backbone for Raleigh’s future, we want to hear from you!

About You:

A successful candidate for this role is a strategic IT leader skilled at managing enterprise applications, ERP systems, and technical teams. They build strong relationships with executive stakeholders and business units, ensuring projects like ERP modernization succeed. With experience in ITIL practices, vendor management, and project leadership, they deliver reliable, scalable solutions aligned with the City’s technology strategy.

About Us:

Why the City of Raleigh? The Information Technology Department is at the forefront of the City’s innovation efforts. Recognized for groundbreaking initiatives that enhance civic engagement, the department proudly hold awards that showcase our commitment to serving our community with the most recent including:

• 2024 Recipient of Smart 20 Award, Smart Cities
• 2024 Smart Cities of North America Award, IDC Government Insights
• 2024 Climate Action: Land Use and Equity Award, Raleigh Environmental Awards
• 2024 Civic Interaction & Public Trust Award, Tyler Technologies, Inc.
• 2024 Enterprise GIS Award, ESRI
• 2024 City Information Technology Enterprise Infrastructure & Operations division awarded the Best of North Carolina Technology Award, North Carolina Digital Government
• 2025 Bloomberg Philanthropies What Works Cities certification - Silver Level.

Join an award-winning municipal IT department known for innovation and service excellence. Thrive in a hybrid work model that balances flexibility with collaboration. Influence strategic technology investments that enhance city services and operational efficiency. Work in a culture that values leadership, teamwork, transparency, and continuous improvement.

Duties and Responsibilities

• Lead and Deliver Enterprise Solutions
  • Lead a team of 7 IT staff and matrix manage 5 functional team members supporting critical enterprise applications.
  • Supervise team operations including hiring, performance evaluations, and work assignments.
  • Define strategic roadmaps for platforms such as PeopleSoft, SAP SuccessFactors, and other systems that support HR, Finance, and Budget operations.
  • Design and maintain technical architecture aligned with broader City IT strategy.
  • Ensure compliance with ITIL practices and support the maturity of request, demand, and incident processes.
• Contribute to Major Modernization Projects
  • Serve as a key contributor to the City’s multi-year ERP selection and implementation initiative, working alongside executives, managers, technical leads, and external partners.
  • Help guide the development of an RFP, vendor selection, and long-term transition to a modern ERP platform.
  • Collaborate on other strategic initiatives including:
    • Launch of a new Agenda and Meeting Management platform
    • Development of a data inventory and dashboard baseline for your portfolio
• Collaborate Across the City
  • Build strong, trust-based relationships with internal stakeholders, especially in HR, Finance, Budget, and executive leadership.
  • Partner with IT divisions and business units to deliver reliable, scalable technical solutions.
  • Communicate clearly with both technical and non-technical audiences, presenting strategies, roadmaps, and updates.
• Drive Performance and Results
  • Partner with project management, ensuring schedules, milestones, and deliverables are met.
  • Manage vendor partnerships and application contracts to ensure service quality and strategic alignment.
  • Lead technical and business-focused meetings and drive consensus-based solutions.

Typical Qualifications

Education and Experience:

Bachelor's degree in information technology or directly related field, six years of professional experience involving enterprise-wide strategic technology planning and infrastructure management and two years of supervisory experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Systems/Technology, or a related field
• 2+ years of leadership experience managing IT technical teams
• Familiarity with PeopleSoft, SAP SuccessFactors, or other major ERP platforms (e.g., Oracle, Workday, Infor, Microsoft Dynamics)
• Experience working with public sector or municipal technology environments
• Strong understanding of ERP best practices, lifecycle management, and cross-functional implementations

Additional Information

Knowledge, Skills and Abilities:

• Technical Expertise: Proficiency in managing enterprise applications, especially ERP systems (e.g., PeopleSoft, SAP SuccessFactors), including defining strategic roadmaps and technical architecture.
• ITIL Framework: Strong knowledge of ITIL practices and experience in driving process maturity for service management (request, demand, incident management).
• Leadership: Proven experience leading technical teams, including hiring, performance evaluation, and work assignment.
• Project Management: Skilled in managing large-scale technology projects, including ERP modernization, RFP development, vendor selection, and implementation planning.
• Collaboration: Ability to build strong relationships with internal stakeholders, including HR, Finance, Budget, and executive leadership.
• Communication: Excellent written and verbal communication skills to effectively convey technical and strategic information to diverse audiences.
• Vendor Management: Experience in managing vendor partnerships and contracts to ensure service quality and alignment with strategic goals.
• Strategic Thinking: Ability to align technical solutions with the broader City IT strategy and business needs.

ADA and Other Requirements:

Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:

Work is routinely performed in an indoor, office environment.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.