Dartmouth College

Position Information

Posting date06/05/2025

Closing date

Open Until FilledYes

Position Number0421701

Position TitleInformation Access Assistant

Hiring Range Minimum$22.00

Hiring Range Maximum$24.53

Union TypeDCLWU

SEIU LevelNot an SEIU Position

FLSA StatusNon-Exempt

Employment CategoryRegular Full Time

Scheduled Months per Year12

Scheduled Hours per Week37.5

ScheduleM-F, 8:30am-5pm

The IAA will work at both Health Sciences and Biomedical Libraries locations, Dana Biomedical Library and Matthews-Fuller Health Sciences Library, as assigned.

Location of PositionLebanon, NH

Matthews Fuller Library, Dartmouth Hitchcock Medical Center, Lebanon, NH and

Dana Biomedical Library, 37 Dewey Field Road, Hanover, NH

Remote Work Eligibility?Onsite only

Is this a term position?No

If yes, length of term in months.

Is this a grant funded position?No

Position PurposeServes as a member of the information services team at the Health Sciences and Biomedical Libraries, providing user-centered service pertaining to information services (circulation, ready reference, technology support, course reserves, collection management and maintenance, and resource sharing) to the Geisel School of Medicine and the Dartmouth Health communities. The Information Access Assistant (IAA) triages questions received in-person and remotely from library users, supports library initiatives by assisting with projects in information services, marketing, education, technology, and collections. Supporting educational and clinical user needs, the IAA will work at both Health Sciences and Biomedical Libraries locations, Dana Biomedical Library and Matthews-Fuller Health Sciences Library, as assigned.

This is a fully onsite position.

Description

Required Qualifications - Education and Yrs ExpBachelors or equivalent combination of education and experience

• Required Qualifications - Skills, Knowledge and Abilities
• Strong interpersonal skills, with demonstrated commitment to delivering user-centered public service
• Excellent technology skills, including ability to troubleshoot software and hardware, and learn new programs and applications quickly
• Proficiency with Microsoft Office suite and other relevant programs and software applications
• Excellent verbal and written communication skills
• Ability to competently interact with a diverse population of faculty, staff and students
• Ability to work discreetly with confidential information
• Demonstrated ability to work collaboratively as part of a team and independently with limited supervision.
• Ability to organize work effectively and to set and modify work priorities, often under pressure or with constant interruptions.
• Ability to travel between Dartmouth campus and Dartmouth Hitchcock Medical Center
• Preferred Qualifications
• Course work or work experience in life or health sciences
• Experience with research and searching library databases
• Proficiency with an integrated library system, preferably ExLibris Alma
• Experience working with Qualtrics

Department Contact for Recruitment InquiriesTiffany Garrett

Department Contact Phone Number603-646-0548

Department Contact for Cover Letter and TitleJeremy Klockars, Information Services Manager

Department Contact's Phone Number646-0536

Equal Opportunity EmployerDartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background CheckEmployment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?Not an essential function

Special Instructions to ApplicantsDartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Quick Linkhttps://searchjobs.dartmouth.edu/postings/79139

Key Accountabilities

DescriptionInformation Services Support

• Delivers user-centered service through direct interactions with the Geisel and Dartmouth Health communities at the Information Services Desk at Matthews-Fuller Health Sciences Library and Dana Biomedical Library, as assigned; specific duties may include, but are not limited to, checking materials in and out, explaining library procedures and policies to users, updating patron records, managing course reserves, assisting with resource sharing, scheduling library spaces, and verifying and issuing user access privileges
• Responds to a variety of in-person, telephone, chat, and email inquiries related to library resources and users’ research needs; independently answers information requests and refers questions to librarians as appropriate
• Provides users with information about connecting to resources from off-campus.
• Provides technical support including software and hardware troubleshooting for users and staff.

Percentage Of Time60%

DescriptionLibrary Initiatives and Projects

• Assists with special projects and initiatives in marketing, education, technology, and collections; creating web-based library materials, documentation, and training materials; identifies opportunities for service improvements.
• Contributes to the development of library statistics and reports for information services, collections, and education.

Percentage Of Time30%

DescriptionContinuous Improvement and Innovation

• Serves on Health Sciences and Biomedical Libraries, Dartmouth Libraries, and Geisel committees and participates in professional development and training.

Percentage Of Time10%

• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Performs other duties as assigned

Required fields are indicated with an asterisk (*).

• How did you learn about this employment opportunity?
  • Current Dartmouth employee (Please specify full name below)
  • Word of mouth
  • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
  • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
  • Recruiter (Please specify full name or event below)
  • abilityJOBS
  • Chronicle of Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • HigherEdMilitary
  • Indeed
  • Inside Higher Ed
  • LinkedIn’s Job Board
  • RecruitMilitary
  • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
  • Other (Please specify below)

1. If you would like to add more information to your answer, please specify here:
2. (Open Ended Question)

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Additional Document #1
2. Additional Document #2

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