STARS Requisition number
95333BR
Posting Position Title
Director of Operations, YSM Communications
Essential Duties
1. Supervises administrative staff. 2. Conceptualizes, develops, and plans for programs. 3. Advises participating faculty and staff on models and focus areas. 4. Advises Executive Director on overall progress of programs, anticipates potential problems, and recommends changes to meet objectives. 5. Leads effective coordination with Yale faculty, partners, and others involved in programs, setting expectations and preparing participants for programs. 6. Leads execution of application, selection, and management process. 7. Designs and executes a strategy for effective follow-up and tracking of delegations and post-event progress. 8. Designs and implements programs, with potential linkages to relevant events. 9. Develops, maintains strong relationships, and liaises with faculty, partners, and others and facilitates connections to appropriate resources 10. Drafts reports, memos and communications materials as needed. May perform other duties as assigned.
Required Education and Experience
Master's Degree in related field and two years of experience or an equivalent combination of education and experience.
Duration Type
Regular
Work Week
Standard (M-F equal number of hours per day)
University Job Title
Program Management Manager
Worksite Address
50 Division Street New Haven, CT 06511
Work Location
Central Campus
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Searchable Job Family
Communications/Editing/Teaching
External Gateway Posting Date
05-Jun-2025
Total # of hours to be worked:
37.5
Position Focus:
Reporting to the Executive Director, YSM Office of Communications/Chief Communications Officer, Yale Medicine, the Director of Digital & Editorial Operations will direct the planning, execution and delivery of multiple projects, both singular and ongoing, to ensure they align with strategic priorities and meet the high standards appropriate for a top-tier academic medical school. We are looking for a strategic editorial leader with a proven track record of building and managing high-performing digital content teams, implementing metrics-driven strategies and managing ongoing digital transformation. This role provides direction, oversees methodology for implementation, and establishes and enforces the highest quality standards in product and service to support organizational priorities across all channels.
Training is a critical component of this position. The role involves evaluating skills, developing/managing training and onboarding initiatives, and identifying and providing additional resources as needed to ensure that all team members are adept on the publishing, project management and technological platforms essential to successful performance in their roles. The Operations Director works in close partnership with senior leaders and directors in the office, as well as with project managers both within the office and throughout YSM and the University, to ensure workflow consistency, deadline adherence, and the highest quality standards.
This role fosters, integrates and supports multidisciplinary thinking across all teams, including content, multimedia, marketing, product and innovation, and internal/external editorial and reputation management.
Development and production of analytics reports is a key responsibility as the office moves to a full embrace of a metrics-driven communications strategy. In close collaboration with the digital analytics specialist and other directors within the office, the role ensures that meaningful and appropriate KPIs are identified and incorporated into each workstream. The person in this role is also tasked with shaping and leading production of monthly reports from teams throughout the office, as well as for developing and iterating templates for leadership dashboards that highlight the progress of each team in support of the YSM Office of Communications strategic plan: to elevate reputation, to support revenue generation, and to establish YSM as a leader in academic medical communications.
An additional focus is providing operational direction/support for the Aligned Clinician Enterprise as the YM content, marketing, multimedia, media relations, tech and internal communications teams integrate strategic planning and execution of initiatives with counterparts at YNHHS and across the enterprise.
In addition to managing the office’s administrative team (currently one FTE plus one P/T role) and the design team (a visual design specialist and a design manager), the day-to-day responsibilities include oversight of operations across all teams, including supervision of the administrative, production and project management workstreams, ensuring connectivity, efficiency, productivity and professional presentation. Training and experience in both change management and project management is strongly preferred; if no formal training, the ability to demonstrate awareness of these skills will be important.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Compensation Grade
Administration & Operations
Compensation Grade Profile
Manager; Program Leader (M5)
Bargaining Unit
None - Not included in the union (Yale Union Group)
Supervisory Organization
Yale School of Medicine - Office of Communications
Time Type
Full time
Required Skill/Ability 1:
Project Management Professional Certification and demonstrated project management experience in a complex communications environment; proven ability to manage multiple projects at once and under pressure.
Required Skill/Ability 2:
Excellent written and oral communication skills, familiarity with graphic design production processes and principles, and a demonstrated ability to facilitate a team-based approach to complete projects with tact and diplomacy while interacting with internal and external contacts and staff at all levels.
Required Skill/Ability 3:
Outstanding computer skills and knowledge of the web production process with the ability to learn and use new software and technology. Proficiency with MS Word, Excel, PowerPoint and the Adobe Creative Suite.
Required Skill/Ability 4:
Self-motivated, highly organized and detail-oriented, with a proven ability to work successfully within a team environment and as an individual contributor.
Required Skill/Ability 5:
Fluency with and knowledge of technical terms; comfort discussing technology with people of all levels of technical skill.
Note
Yale University is a tobacco-free campus
Wage Ranges
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Work Model
On-site
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