Job Description
Key Responsibilities:
- Technical Support: Provide expert TechNet product and service support to Commercial Account Managers and field sales teams, ensuring accurate and timely resolution of technical issues.
- Sales Enablement: Partner with Commercial Account Managers to support and help close high-value TechNet sign-ups and conversions through in-depth product knowledge and consultative selling techniques.
- Training & Education: Deliver targeted training to sales teams and customer-facing associates to enhance understanding of TechNet value propositions, functionality, and sales strategies.
- Troubleshooting & Problem Resolution: Act as a primary resource for diagnosing and resolving complex customer and internal issues related to TechNet platform usage and integration.
- Customer Engagement: Serve as a trusted advisor to key commercial accounts during TechNet onboarding and implementation, helping maximize adoption and satisfaction.
- Feedback & Collaboration: Gather and relay customer feedback to product and support teams to inform continuous improvement of TechNet offerings.
Qualifications:
- 3+ years of experience in commercial sales support, technical sales, or account management, preferably in the automotive aftermarket or a tech-enabled environment
- Strong working knowledge of TechNet or comparable automotive service platforms
- Excellent communication and presentation skills; ability to tailor messaging to various audiences
- Proven track record of supporting complex sales processes and closing high-value accounts
- Strong troubleshooting and problem-solving abilities
- Comfortable delivering group training and one-on-one coaching
- Ability to travel regionally as needed to support Commercial teams (estimated 20–30%)
Preferred Skills:
- Prior experience supporting field sales teams or training frontline personnel
- CRM and reporting tool proficiency (e.g., Salesforce, Power BI)
- Familiarity with commercial repair shop operations and B2B service models
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Compensation Range
52,200.00 USD PER YEAR - 58,725.00 USD PER YEAR
Benefits Information
https://jobs.advanceautoparts.com/us/en/benefits
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