Starz

Job Description

The Sr. IT Support Engineer is responsible for providing accurate and efficient support for Windows and Mac PCs, Apple, Android and and VoIP phones, including but not limited to, maintenance, installation, configuration, troubleshooting, and integration of 3rd party and in-house applications. Identify, research, and resolve computer-related, mobile device, printer/MFP and telephony problems for all Starz offices and remote employees. Respond to telephone calls, e-mail, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Must be able to work independently and as part of a larger team, and adapt quickly to shifting priorities and support needs.

Essential Duties and Responsibilities

• Troubleshoot, diagnose and deploy PC and Mac computers and peripherals by asking accurate, concise, questions in a professional and timely manner.
• Troubleshoot, diagnose and deploy Apple, Android, Telephony, A/V and video conference hardware.
• Excellent customer service, time management, interpersonal, organizational and communication skills, with ability to work in a fast-paced changing environment.
• Provide white glove service for executive customers.
• Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software.
• Participate in project-based tasks including hardware rollouts, office moves, and documentation updates.
• Maintain inventory of IT assets, perform check-in/check-out processes, and ensure tracking of deployed equipment is accurate and up to date.
• Troubleshoot basic network connectivity issues (wired and wireless), including IP conflicts, VPN access, DNS resolution, and internet outages across both office and remote environments. Familiarity with remote support tools such as Zoom, TeamViewer, Jamf, Intune, or similar is expected.
• Act as senior escalation point for complex technical issues, collaborating with cross-functional teams as needed.
• Provide mentorship and training for junior team members, promoting consistent support standards.
• Identify trends in support issues and propose long-term solutions and documentation improvements

Education, Knowledge and Experience

• Bachelor’s degree with an emphasis in, Computer Science, Computer Information Systems, or similar discipline, Audio Visual, Technical Communications ,or equivalent combination of education and experience.
• Minimum three years technical experience in a corporate environment.
• Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles.
• Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners).
• Experience with Broadcast or Media is preferred.
• Experience with ticketing systems such as ServiceNow, Jira, or similar platforms preferred.

Compensation

$95,000 - $125,000

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning “We’re All Adults Here.” Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.

Our Benefits

• Full Coverage – Medical, Vision, and Dental
• Annual discretionary bonus and merit increase
• Work/Life Balance – generous sick days, vacation days, holidays, and wellness days
• 401(k) company matching
• Tuition Reimbursement (up to graduate degree)

EEO Statement

Starz is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.