Saint Claire Regional Medical Center

The Help Desk Analyst II responsible for installing and supporting printers, personal computers (PCs), peripheral equipment, end-user network connectivity, and desktop-based applications.

Duties/Responsibilities:

• Provides daily supervision and task assignments to the Helpdesk Analyst.
• Tests, reviews, and recommends desktop and printer hardware for purchase.
• Answers the Service Desk Helpline, resolves issues while on the phone with users, and transfers more complex matters to the second-tier support group.
• Resets user’s passwords (Active Directory, Electronic Health Record Systems, and other systems).
• Provides technical expertise and service in personal computers, printers, peripheral devices, and desktop-based applications.
• Assesses and resolves institutions’ software problems promptly.
• Performs PC hardware, components, and PC software and printer installation promptly.
• Performs diagnostics, repairs computer equipment, and routes warranty repairs to appropriate facility.
• Maintains personal computers, peripheral devices, printers, and software inventory records.
• Maintains an approved standardized configuration on all personal computers within the institution.
• Provides end-user support for the corporate electronic mail system and Internet access/electronic mail.
• Activates desktop network connections as required during end-user moves and construction projects.

Education:

Associate’s Degree or equivalent in computer technology or related area required. Experience may be considered in lieu of education.

Experience:

Two years’ microcomputer and printer installation, maintenance, and support preferred.

Licensure/Certification:

None

Physical/Work Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to communicate effectively. Specific vision abilities this job requires include close vision for reading and computer work. The employee must lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.

The work environment described here is representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee works in an area with good lighting and climate control. The noise level in the work environment is usually moderate.