OutPLEX

About the job Customer Service Representative

Description:

Company Overview

OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing-outstanding employees who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center providing sales and services from some of the most recognized companies today!

Job Description

We are seeking well-spoken, resourceful, and goal-driven Customer Service Agents to represent a wide array of well-established companies based in the USA from various industries by handling calls, emails, or chats. After successfully completing the application form and assessments, recruiters will inform you about the project/campaign you qualify for and provide additional details.

Benefits:

• US$500 hiring bonus.
• Competitive salary.
• Performance incentives.
• Breaks are paid.
• We cover your Impuestos Sobre la Renta. (we take pride in the fact we are the only contact cetner in DR offering this benefit)
• And more.

Requirements:

• Dominican Cedula.
• Awesome English.
• 6 months of experience performing Customer Service within call center settings.
• Multi-tasking skills.
• Fast-paced & flexible.
• Reside in Santo Domingo.

Responsibilities:

• Verify customers' identities.
• Record activities regularly and accurately in appropriate systems.
• Cover requests originated via phone calls, emails or chat.
• Handle requests to completion.
• Tasks are not limited to the aforementioned.