City of New York

Job Description

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

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Your Team:

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

Your Impact:

The Division of Budget and Program Operations (BPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. BPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support. The Division also manage the Housing Quality Enforcement and related inspection functions for the Office. In addition, the BPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Your Role:

Working in the Program Strategy and Digital Operations unit, the Digital Operations Coordinator will report directly to the Deputy Director of the Program. Coordinators plan, implement, coordinate, monitor and/or evaluate programs and events which provide important and instrumental services to HAS staff and participants in the communities served. Additionally, they supervise and coordinate the work of a team in a unit, run reports to monitor and track productivity and efficiency of the team, and meet with landlords, tenants, management firms, stakeholders, and related parties.

The Digital Operations Coordinator will supervise Digital Operations, including a team of Digital Support Specialists whose responsibilities include providing technical support to HAS staff, clients, landlords, advocates and other stakeholders. Digital Operations functions include: a Call Center; email management; system administration; user access and decommissioning; digital document management (archiving, retrieval, scanning/digitizing, forwarding, uploading of documents); and data conversion, integrity and cleanup.

Your Responsibilities:

• Supervise Digital Support Specialists and direct Technical Support Call Center operations.
• Participate in the deployment and support of new systems.
• Work with HPD Tech, DTOR, and other divisions within HAS to identify problems and coordinate resolutions.
• Be able to work independently and manage own workload.
• Train, manage and ensure that staff are familiar with HAS systems and portals.
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants, staff, the general public, as well as community leaders and other governmental entities.
• Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback, review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.
• Respond to inquiries and work with the senior management team to implement and maintain best practice operations.
• Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.
• Have full understanding of the various steps of the HAS procedures and systems including, but not limited to: rent subsidy applications, recertifications, request for tenancy approval processes, client transfers, homeless placement, Housing Connect and data entry of required information into data systems.
• Work on special projects and initiatives as determined by management.

Qualifications:

• Demonstrated project management experience.
• Experience developing and documenting systems and business processes.
• Supervisory experience.
• Knowledge of Federal Rental Subsidy policy, systems, and procedures.
• Strong proficiency with Microsoft Office suite.
• Strong analytical and detail-oriented aptitude; excellent communication and organization skills.
• Outstanding interpersonal and customer service skills, as well as the ability to liaise effectively with staff.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.