Kuehne + Nagel

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jersey City, NJ location is looking for a new Sea Logistics ISC Operational Key Account Manager to join our Sea Logistics team.

How you create impact

Our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. Reporting to the Head of Implementation & Operational Key Account Management you will be responsible for establishing and maintaining customer relationships, clarifying and formalizing operational requirements, and increasing customer satisfaction through tailored solutions. Internally, will act as a liaison for customer needs, supporting compliance and RFQ processes, and managing customer information and rate cards. Additionally, the role focuses on KPI management, continuous improvement, and facilitating business reviews and ad hoc projects.

• Act on behalf of customers to articulate needs to the Kuehne+Nagel operational organization.
• Serve as a point of contact for SOP and operational compliance matters.
• Support RFQ processes with data and strategy optimization.
• Maintain customer information in Kuehne+Nagel systems and facilitate EDI implementation.
• Assist in setting up processes for new business gained through RFQs and spot rate requests.
• Maintain and validate customer rate cards.
• Monitor internal compliance and address issues like billing and visibility.
• Facilitate and manage customer-driven ad hoc projects.

What we would like you to bring

• 3+ years’ sea or air logistics experience in a freight forwarding environment
• 3+ years’ supply chain management experience
• Must have the ability to report onsite 5 days per week
• Must have the ability to analyze data and customer needs
• Must have the ability to travel required for business purposes

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.