CDK Global

Field Based Position – Must reside near a Major Airport

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Summary

In this role, you’ll be the driving force behind our customer’s onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealer’s system utilization and their satisfaction with our tools and services.

The Associate National Trainer - Field is responsible to install CDK Solutions effectively and efficiently to our customers working as a key member of the installation team and to train all customers’ users virtually and/or on-site. These associates will meet with assigned dealership personnel either virtually or in person at dealer locations across the U.S, Canada, and the Caribbean to provide end-user consulting and training for our Accounting, Parts, Service, and Sales Solutions.

Work independently or as part of a team; consultants initiate, coordinate, and facilitate training plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate; accordingly, employing CDK Global implementation processes and procedures.

Must be able to work in a fast-paced environment, love to travel, have a passion for training, a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.

Responsibilities

• Successfully consults, installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales)
• Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
• Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
• Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
• Thoroughly completes daily trip reports to document project status to key project stakeholders.
• Facilitates work in process activities to begin training process and insure client go-live readiness.
• Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
• Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
• Applies adult learning theory to adapt delivery to learning styles of participants.
• Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
• Monitors and documents associate trainee progress.
• Performs other related duties as assigned.

Qualifications

• Able to travel 100% including flying and extended driving
• Valid Passport for North American, Canada and Caribbean travel
• Must have a valid driver's license and eligible to rent a car
• Available to fulfill periodic weekend travel and/or work requests
• Flexible to non-standard working conditions, including standing and walking
• Bilingual - French and English

Preferred Qualifications

• Associates Degree or equivalent knowledge/experience
• 1-2 years of experience in onsite training, or implementation preferred
• 1-2 years of Dealership and/or Automotive/Truck industry
• 1-2 years CDK retail experience preferred

Salary Range: $63,000 - $72,000 CAD

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.