CDK Global

Job Title: Implementation Support Rep

Job Type: Permanent

Location: Hyderabad (Onsite)

Job Summary:

The Implementation Support Rep plays a foundational role in deploying software solutions for clients in the retail automotive industry. This entry-level position supports end-to-end implementation activities, focusing on configuration, data setup, testing, and user training under close guidance from senior team members. The role aims to deliver a seamless onboarding experience while developing deep product and industry knowledge

MAIN DUTIES / RESPONSIBILITIES:

• Assist in configuring and deploying software as per client-specific needs.
• Participate in client calls and workshops to gather and understand requirements.
• Perform data migration, testing, and quality assurance activities.
• Conduct basic training sessions and provide post-go-live support.
• Maintain project documentation and update progress trackers.
• Collaborate with internal teams (Product, Support, QA) to resolve issues.
• Escalate risks and dependencies in a timely manner.
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Works in a team environment and assist team members on various issues
• Provides other ad hoc support and duties as assigned
• Works in an environment with competing priorities

EXPERIENCE & SKILLS:

Qualifications (In Priority Order):

• BE (CSE)
• BCA
• B. Com (Computers)
• B.Sc. (Computers)

EXPERIENCE: 1-3 years of experience in Implementation of products

SKILLS (IN PRIORITY ORDER):

• Basic project coordination and task tracking.
• Communication and interpersonal skills.
• Analytical thinking and problem-solving.
• Time management and multi-tasking.
• Familiarity with software systems or databases
• Must be willing to have daily contact with US-based Team members as required
• Ability to use software applications including the MS office suite and Visio
• Time management, multi-tasking and prioritization skills. Must be able to work multi-task working on several projects some that may have strict deadlines – (the ability to multi-task is essential)
• Should be able to work in flexible work hours, in line with the US time zones

TECHNICAL & BEHAVIORAL COMPETENCIES

• Knowledge of MS Office, ticketing tools, and/or CRM systems.
• Basic SQL, data analysis, or reporting tools (e.g., Excel, Power BI).
• Willingness to learn new tools and technologies quickly.
• A customer-first mindset with attention to detail.
• Team player with a proactive attitude
• Planning & scheduling abilities.
• Attention to detail – experience with CRM systems such as salesforce desired
• Programming experience. Visual Basic and HTML are advantageous
• Desire for self-education – candidate has a proven record of self-education

PREFERRED ATTRIBUTES

• General knowledge of internal processes at car dealerships and service centres.
• Having prior knowledge of implementation of Automotive Dealer Management Systems is desirable
• Experience programming in a group environment.
• SQL knowledge preferred
• Experience creating business process workflow diagrams

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.