Confused.com

Hybrid: 2 days per week in-office

In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.

We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.

Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!

About the role

We’re looking for a Relationship Manager to join us for a 12 month FTC here at Confused.com. You’ll be responsible for managing relationships with some of our household name motor and home insurance partners (including Aviva, Churchill, More Than, Admiral, Swinton, LV, Tesco and Axa).

The successful candidate will be passionate about building meaningful and productive relationships, with a strong appreciation of the needs of a customer, with emphasis on how our partners can add value to our proposition and help secure excellent customer service.

What you'll be doing:

• Delivering commercial strategy and supporting the business in obtaining better commercial terms and cheaper prices for Confused.com customers.
• Understanding market trading conditions and developments in the industry (Regulatory and otherwise)
• Maximising existing revenue streams and opening new sources of income. Negotiation of commercial terms including acquisition costs, acceptable conversion metrics and special offers/exclusive arrangements
• Identifying business development opportunities by building relationships with external partner organisations
• Meeting with partners to collaborate and deliver business objectives
• Reviewing data with an ability to articulate findings and use it to inform decision making and to challenge partners in respect of poor performance
• Agreement and maintenance of contractual terms. Negotiations can often be complex and may involve both internal and external legal representatives

What we're looking for

Essential Criteria:

• Strong relationship management background
• Ability to hit the ground running in a fast paced team
• Commercially astute
• Strong understanding of the importance of analytics and how to interpret it
• Demonstrable experience of working with and influencing senior stakeholders
• Good knowledge of the insurance market, including car//home/van insurance

Our commitment to you:

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What we offer

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere” (pro-rated for this FTC)
• Employer matching pension contributions up to 7.5%
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year (Pro-rated for this FTC)
• Private medical cover, critical illness cover , dental plans and employee assistance programme
• Free gym access
• Employee discounts programme
• A healthy learning and training budget to support your development
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
• As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.

About Confused.com

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, money.co.uk, Tempcover and Mojo Mortgages, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.

Our culture

Our culture is driven by innovation, collaboration, and a relentless focus on creating real value for our customers. With an experimentation mindset, we challenge the status quo, push boundaries, and embrace continuous learning to stay ahead. Our diverse teams are made up of brilliant people who uplift each other and work together to tackle complex problems. We work with a balance of rigour and urgency so we can learn fast and adapt to change quickly. We are a company where growth knows no limits, and where every person is empowered to make an extraordinary impact. Check out our Life At RVU page to get a further glimpse into our culture.

• We use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.

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