ASM Global

POSITION: Director of Operations

DEPARTMENT: Operations

REPORTS TO: General Manager

FLSA STATUS: Salaried Exempt

SALARY: $105,000-$125,000/year

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Summary:

The Director of Operations is responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Directs, supervises, and schedules all aspects of Operations, including Engineering; Custodial Services; Building and Grounds; Technical Services; Food and Beverage Services and Event Services, including ADA Compliance.
• Assists in the preparation of the Annual Operating Budget and recommends capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies, and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of the Physical Plant, systems, equipment, and vehicles.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Develops program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures.
• Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
• Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors, and/or service providers.
• Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling, or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.

Supervisory Responsibilities

The Director of Operations manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Engineering, Carpenters, Electricians, Plumbers, and/or Technical Services. Is responsible for the overall direction, coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
• Minimum of 4 years’ experience in Supervising or Managing in a similar facility
• Previous CapEx planning preferred
• Additional experience may be substituted for education
• Supervisory experience required

Skills and Abilities

• Excellent organization skills
• Ability to prioritize and to handle multiple projects simultaneously
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to effectively supervise staff
• Professional presentation, appearance and work ethic

Computer Skills

To perform this job successfully, an individual must have working knowledge of spreadsheet software and work processing software and be proficient in Microsoft Word and Excel.

Other Qualifications

• Ability to work with limited supervision and as a team member
• Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.