ASM Global

The Huntington Convention Center of Cleveland/ASM Global

The Operations Supervisor supports the Operations Manager and the Assistant Operations Manager in the supervision and guidance of house crews during

set-up, breakdown, and changes for all events. This position oversees,

motivates, and coaches scheduled teams assigned to the housekeeping and conversion activities while ensuring exceptional building appearance and

cleanliness for utmost client experience.

Essential Duties and Responsibilities

• Directs and oversees housekeeping and setup team members engaged in the cleaning, setup, and breakdown of events within facility.
• Follows and tracks the preventive housekeeping and maintenance measures for non-mechanical aspects of the facility.
• Practices and enforces a safe and healthy working environment by enacting ASM Global policies including VenueShield and other third-party certifications as guided by management. Strictly practice all guidelines issued by

governmental agencies and report those who fail to adhere to expectations.

• Anticipates problems and provide appropriate solutions, keeping operations management team informed of changes.
• Assures facility readiness and smooth operations of events for first class

customer service.

• Works collaboratively with internal and external partners on the efficient

execution of department responsibilities without impeding or delaying the work of others.

• Utilizes multiple computerized task management systems and ensures

completion of assigned work.

• Enforces employee dress code and grooming standards.
• Coaches team members in a manner that yields continual productivity and promotes an engaging work environment.
• Gains an intermediate understanding of union guidelines and how to work

efficiently within them.

• Inspects completed work for compliance to company standards and client needs.
• Understand and embrace the Green/Sustainability Initiatives; promote

adherence through following expectations and coaching of operations

department team members and colleagues.

• Coordinate the disbursement of department supplies in accordance with

department zone allocation plan; prepare to adjust based off event needs.

• Ensures equipment is in good working order; communicates and reports any equipment not in working order.
• Submits maintenance requests for repairs, damages, and preventative

maintenance.

• Follows and enforces company policies for team members ensuring utmost safety regulations, Including the proper use of all chemicals by housekeeping team members in accordance with Safety Data Sheets (SDS).
• Adheres to all ASM Global Safety Policies and Procedures while performing within all OSHA guidelines.
• Performs other duties, tasks, or special assignments/projects as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

This position is subject to occasional, mildly adverse conditions such as warm/cold and moderately noisy conditions in exhibit areas during event

load-ins. Walking, standing on uneven surfaces for extended periods,

occasional climbing and kneeling. This position requires the ability to lift up to 25lbs.

Education and/or Experience

• High School Diploma or equivalent required.
• Bachelors or Associates Degree in, business, sport, hospitality management or relevant field is preferred.
• 1-2 years leadership or supervisory experience, preferably within hospitality or related industry, preferred

Skills and Abilities

• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.
• Ability to maintain confidentiality regarding the Company, employees, events, clients and all related matters regarding such parties.
• Ability to handle multiple projects and deadlines.
• Detail oriented and excellent organizational skills.
• Ability to work and function both independently and in a team environment.
• Strong analytical and problem-solving skills.
• Familiarity working cross departmentally with employees at all levels of an

organization.

• Willingness and ability to work fluctuating hours dependent on business needs.

Computer Skills

• To perform this job successfully, an individual should be proficient in Microsoft Outlook and Word with working knowledge in Excel.

Other Qualifications

• Irregular hours and minimal land and/or air travel may be required.
• Work hours are based on event and business requirements but include

irregular, extended hours including weekends and evenings.

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

This position requires the duties be completed in both indoor and outdoor

environments ranging from both quiet and noisy atmospheres. This position is exposed to outside weather conditions and temperature changes, adverse weather conditions, dust, dirt, cleaning agent odors, heavy crowds of people, and other working conditions expected within a public forum. Position is

exposed to moderate to high noise levels and bright and/or flashing lights along with limited exposure to airborne inhalants such as vehicular exhaust, dust and/or cleaning solutions while performing duties.

While performing the duties of this job, the position may also require:

• climbing stairs or ladders, working from various heights, moving on ice or

slippery surfaces, bending, stooping, kneeling occasionally

• Standing for sustained amounts of time.
• Lifting, carrying, pushing/pulling items of at least 75 pounds and/or strenuous working conditions
• Manual dexterity, good vision, balance and steadiness of the arm and hand for equipment operation.
• Vision, hearing and speech frequently used or communications and speaking, judging distances, reading signs, listening to others in a public forum or noisy atmosphere.

This position is subject to occasional, mildly adverse conditions such as

warm/cold and moderately noisy conditions in exhibit areas during event

load-ins. Walking, standing on uneven surfaces for extended periods,

occasional climbing and kneeling. This position requires the ability to lift up to 75lbs.

Work hours are based on events/business needs but include irregular, extended hours including weekends, evenings, and holidays.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or

implies that these are the only duties to be performed by the employee

occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact:

Cheryl Urban, HR Manager

ASM Global/Huntington Convention Center of Cleveland

1 St. Clair Ave, NE

Cleveland, OH 44114

216.928.1600

ASM Global is an Equal Opportunity/Affirmative Action employer, and

encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

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