Telus International

Position Overview:

Reporting to a Team Lead within the Performance and Planning team, part of the Global Operations, as a Senior Data Analyst you will help support one of the largest accounts within TELUS Digital’s call center business. Within this role you will be responsible for capturing, consolidating and analyzing financials. You will participate in financial processes such as triage, invoicing and accruals, ensuring timely and accurate submissions. As you become intimately familiar with these processes, you will streamline and automate to enhance productivity and accuracy.

Requirements:

• Schedule flexibility
• Availability to work on-site

Responsibilities:

• Conduct comprehensive financial analysis, examining cost and revenue drivers in call center operations to maximize profitability and minimize financial risk
• Consolidate financials from regional offices worldwide
• Participate in and implement projects to improve, simplify, and automate financial processes
• Assist with financial forecasting, monthly and annual budgeting
• Collaborate and interlock with Global Finance teams to validate forecast and budget assumptions across lines of business
• Support customer and stakeholders requests related to financials

Qualifications:

• 2-4 years of experience as a business analyst with knowledge of accounting and finance best practices, experience in work force management also an asset
• Ability to engage confidently with peers in planning and finance team
• Fluent in English with excellent communication skills, written and verbal
• Strong stakeholder management to build strong relationships with key stakeholders, both internally and externally.
• Ability to handle multiple priorities and deadlines
• Highly organized, motivated, and a driven self-starter with the ability to work both independently and as part of a high-performing team
• Strong financial, analytical, and data proficiency with a problem-solving mindset to address business challenges
• Advanced proficiency in Google Sheets, Excel, data analysis tools, and BI tools

Preferred:

• Experience in finance and financial processes
• Degree in Business, Finance, or Accounting
• Relevant professional certifications such as CPA, CISA, CMA, Workday Certifications

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace change and innovate courageously

We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Reporting to a Team Lead within the Performance and Planning team, part of the Global Operations, as a Senior Data Analyst you will help support one of the largest accounts within TELUS Digital’s call center business. Within this role you will be responsible for capturing, consolidating and analyzing financials. You will participate in financial processes such as triage, invoicing and accruals, ensuring timely and accurate submissions. As you become intimately familiar with these processes, you will streamline and automate to enhance productivity and accuracy.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.