Position Summary
Performs supportive duties for the Risk Management Call Center, including taking reports from customers, clients, and employees of the organization, so that risk management freight exceptions and OS&D reports may be processed.
Role and Responsibilities
- Receives Risk Management calls and reports related to occurrences of freight OS&D (over, short and damaged), freight exceptions, load shift, overweight, freight rework, and hazardous materials.
- Maintains Risk Management information and procedures, including customer and vendor contact information.
- Processes Risk Management correspondence to appropriate involved parties as needed.
- Reports OS&D occurrences and freight exceptions in accordance with customer requirements.
- Administers the process of tracking, securing, and redelivering rejected freight.
- Assists in determining salvage of refused freight and participates in salvage sales.
- Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exceptions.
- Processes OSD related payments and logs financial information in occurrence records.
- Establishes and maintains positive working relationships with others.
- Receives and carries out instructions.
- Maintains regular and predictable attendance.
- Performs other duties as assigned.
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