MetTel

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

As a Mobile Device Management Administrator - Engineer (MDM Admin), you will partner with our existing and future customers to scope and deliver solutions to support the administration of mobile device applications. It will be your responsibility to configure new instances of MetTel MSP offerings, consult on all things related to MDM across the organization, and deliver an exceptional customer experience.

Duties and Responsibilities

• Will onboard and support MetTel clients with the Installation/Configuration/Administration of Mobile Device Applications.
• Manage, monitor, and resolve any MDM tickets submitted to MetTel.
• Device Testing, End User Troubleshooting, and application support.
• Will need to present business solutions in a clear, concise manner to clients and partners.
• Will leverage the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices.
• Will work closely with project team members to understand program office requirements, review design documents, and provide release support and architecture planning.

Preferred Skills and Qualifications

• Bachelor's degree in Information Systems, Computer Science, or Engineering
• 3-5 years applicable experience in installation, configuration, and/or technical support or mobile device applications.
• Familiarity with iOS, Windows Mobile OS and Android mobile device Operating Systems
• Familiarity with multiple Mobile Device Management products, such as, but not limited to, VM Ware (formerly AirWatch), InTune, SOTI and Mobile Iron Cloud
• Experience with Apple Deployment Programs – Device Enrollment Program (DEP)
• Strong problem solving, engineering, technical orientation.
• Ability to work in a fast paced, constantly changing environment.
• Ability to clearly assess needs and determine proper solutions for a quick resolution.
• Customer service orientation.
• Demonstrated success in advanced troubleshooting skills in the application support area.
• High-level understanding of mobility terminology and technology.

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This position has a base compensation package offered at $75,000- $100,000 commensurate with education and background experience.

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

To learn more about our company visit us at www.mettel.net