Apex Systems

Job#: 2077025

Job Description:

Salesforce Support and Enhancement Analyst

Duration: 1 year with possibility of conversion to full time

Location: Remote; candidates in Los Angeles given preference

Candidates must be able to work without sponsorship both now and in the future.

Candidates must work on the W2 of Apex Systems – there are no C2C or 1099 options.

Our university healthcare client is a Salesforce Support & Enhancement Analyst to manage the intake, triage, and resolution of Salesforce support issues and enhancement requests within our healthcare environment. The ideal candidate will collaborate closely with operational, administrative, and IT stakeholders to assess, reproduce, clarify, and plan resolutions for Salesforce-related challenges that support various operational teams and digital experiences. This role will also involve performing minor system enhancements and fixes to ensure Salesforce meets the evolving needs of our healthcare organization.

Key Responsibilities:

• Act as the primary point of contact for Salesforce support issues and enhancement requests from healthcare users, including clinical staff, administrators, and management.
• Intake, document, and prioritize Salesforce tickets with a focus on impact to stakeholder experience and healthcare operations.
• Triage issues efficiently and work with stakeholders to reproduce problems within Salesforce environments including Health Cloud, Marketing Cloud, Data Cloud, Experience Cloud and Agentforce.
• Collaborate with cross-functional teams to clarify functional and non-functional requirements and regulatory, compliance and security considerations.
• Analyze issues to identify root causes and develop resolution plans aligned with healthcare compliance and operational standards.
• Implement minor Salesforce enhancements and fixes, such as configuration updates, validation rules, and report modifications.
• Coordinate with Salesforce developers, administrators, and healthcare IT teams for complex fixes or enhancements.
• Maintain detailed documentation of support activities, triage decisions, and resolutions
• Provide timely updates and status reports to clinical and operational leadership.
• Support continuous improvement initiatives to optimize Salesforce

Qualifications:

• Experience working with Salesforce in a healthcare or clinical setting preferred.
• Strong analytical and problem-solving skills with the ability to reproduce and diagnose system issues.
• Proven ability to engage effectively with diverse healthcare stakeholders to clarify needs and manage expectations.
• Basic Salesforce configuration skills (workflows, validation rules, reports) with an understanding of healthcare-specific requirements.
• Familiarity with healthcare compliance standards (e.g., HIPAA) and their impact on system support.
• Excellent communication skills, both written and verbal, with the ability to translate technical issues for non-technical users.
• Detail-oriented with strong organizational and multitasking abilities in a fast-paced healthcare environment.
• Experience with minor Salesforce development and customization preferred.

Preferred Skills:

• Salesforce Administrator certification.
• Knowledge of healthcare IT systems and workflows.
• Experience working with Salesforce Health Cloud is a plus.
• Understanding of Agile or ITIL frameworks in healthcare IT support.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Pay Range:

$60 - $75 per hour