Georgia-Pacific

We are seeking a strategic and people-centered Director of Graphics and Customer Experience to lead and integrate our digital print graphics, customer service, and administrative functions into one seamless, high-performance operation. In this expanded leadership role, you will be responsible for driving a customer-focused, world-class experience across the full lifecycle of our corrugated packaging solutions — from concept to customer delivery.

The ideal candidate is entrepreneurial, collaborative, and experienced in leading cross-functional teams through transformation. This leader will play a key role on the business leadership team and report to the Area General Manager.

This is an in-office role with travel required. The candidate should reside in Cincinnati, OH; or willing to relocate. We customize relocation packages as apart of our offerings.

Our Team

Hummingbird® Digital Print Solutions, a part of Georgia-Pacific’s Corrugated Packaging business, is headquartered in Cincinnati, OH and leads the market in digital print innovation for corrugated packaging. As our corporate home base, Cincinnati is where we shape strategy, drive innovation, and develop top talent.

We’re looking for a leader who can help us become the preferred graphics employer in the region — someone who is passionate about developing people, elevating standards, and fueling growth through our Principle Based Management® (PBM) culture. If you’re ready to help our team learn, grow, and lead the future of digital graphics in corrugated packaging, we want to hear from you.

What You Will Do

• Lead and develop high-performing teams across graphics, customer service, and office administration, applying Principle Based Management® to drive engagement, ownership, and growth.
• Oversee the end-to-end graphics production workflow, ensuring excellence in design, color management, and on-time delivery for brand and customer requirements.
• Drive a customer-first experience across every touchpoint, aligning graphics and customer service with sales, order management, and production teams.
• Collaborate across departments to design and implement efficient, tech-enabled workflows that enhance quality and speed.
• Provide executive oversight on key customer projects and programs, offering creative and operational leadership to meet evolving needs.
• Foster a culture of continuous improvement, accountability, and service excellence within all functional areas.
• Serve as a key liaison and advisor to the leadership team, contributing to business strategy and customer innovation.

Who You Are (Basic Qualifications)

• Bachelor’s degree or higher
• Experience leading teams in graphics, customer service, or business operations
• Background in graphics design, workflow, or print production (preferably in corrugated or packaging)
• Understanding of color management and digital print technologies
• Proven ability to lead cross-functional transformation and deliver measurable customer value

What Will Put You Ahead

• Leadership experience in brand packaging, litho/flexo/digital print environments
• Experience managing or integrating customer service and administrative functions
• Strong familiarity with graphics workflow platforms and software
• Hands-on experience in corrugated or related packaging manufacturing
• Ability to simplify complex processes and rally cross-functional teams around shared goals

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Georgia-Pacific LLC is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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