GM Financial

Job Description

Why Business Automation at GM Financial?

The Business automation team is a future-minded, detail-oriented department focused on the advancement of the entire GMF organization. “Maximizing efficiency” is our middle name - we are committed to empowering innovation using automation tools such as Automation Anywhere, Microsoft 365, and Azure DevOps. We enjoy identifying impactful problems on our Intake Team, managing complex projects on our Delivery Team, empowering non-programmers to build their own bots on the Citizen Developer Team, analyzing data on our Business Intelligence team.

In business automation, our colleagues are our customers. We facilitate making their lives much, much easier. If you enjoy a “customer” facing role working with developers, IT specialists, and project managers, this is an awesome department for you.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We are committed to driving operational efficiency via intelligent automation solutions through Robotic Process Automation, M365, Citizen Development, Business Intelligence, and other technologies. Through the power of innovation, we aim to streamline processes, empower teams, and drive sustainable growth for our organization.

Responsibilities

About the role

The Business Automation Analyst will equip and assist the global workforce with the delivery of multiple citizen-built business automation initiatives. This role will work closely with citizen builders to translate manual tasks into automations using technology like Automation Anywhere and/or Microsoft Power Platform. The analyst will train, monitor and assist the builder to ensure that all policies are followed. This team member will be a strong communicator and have experience using technology to transform how an organization conducts work.

This role involves supporting team members across various departments in creating automated processes to drive efficiency within their respective roles. You will guide solutions for training, create a plan and support through challenges.

In this role you will:

• Monitor and assist builder in completing all necessary training to meet compliance.
• Assist builder in defining the process requirements for automation, clarify the inputs and expected outputs and create the necessary automation documentation
• Assists with the successful deployment, adoption, and transformation of employee technology services across the global enterprise
• Promote and support the benefits of automation
• Work closely with the technology solutions team to ensure all requirements are accurately documented
• Educate users on the automation lifecycle and guide them through the implementation process
• Identify and recommend automation improvement concepts and techniques
• Use strong interpersonal skills to communicate effectively via email, virtual or in person
• Communicate new ideas and perspectives

Qualifications

What makes you a dream candidate?

• Skilled in the use of low code technology and the development of automation solutions
• Active listener and strong communication skills (both verbally and in writing)
• Proactive in building relationships with business partners
• Organized and willing to do administrative tasks
• Ability to use good research, data, and judgment when solving problems or making recommendations
• Ability to demonstrate integrity in the management of work demands and pressures
• Ability to continually pursue personal development
• Committed to being a self-starter, able to operate efficiently within given parameters and deadlines
• Committed to having a growth mindset and the ability to learn and adaptKnowledge of automation assessment, lifecycle methodologies and documentation best practices
• Lean Six Sigma Green/Black belt certification a plus
• Automation certification in Automation Anywhere, MS Power Platform, Blue Prism or UiPath preferred
• Knowledge of GM Financial or another auto finance company core business functions, policies and procedures a plus
• Experience with various automation and productivity tools

Education and Experience

• High School Diploma required
• Bachelor’s Degree or equivalent experience preferred
  • 3 years of demonstrated experience as a business analyst or similar role required
  • Proven track record of solving difficult problems in an enterprise environment required
  • 1 year working on automation or other technology initiatives as a business analyst or other applicable role preferred
  • Experience working with both the business and IT to deliver business value preferred
  • Lean Six Sigma Green/Black belt certification preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

NOTE: We are unable to consider candidates who require visa sponsorship for this position