Department
IU HEALTH CENTER (BA-IUHC-IUBLA)
Department Information
Indiana University Bloomington (IU Bloomington) is a vibrant and dynamic campus committed to providing an exceptional learning and living environment. As a leading research institution, IU values innovation, community, and a commitment to excellence in everything from academics to campus operations. Behind the scenes, dedicated staff ensure that students have seamless access to essential services including healthcare by providing efficient scheduling, clear communication, and excellent support.
The IU Student Health Center is dedicated to supporting student well-being through high-quality, compassionate, and accessible healthcare services. From medical care to wellness programs, we are committed to creating a welcoming environment where students feel supported in their health journey. Our team works collaboratively to provide patient-centered care that is efficient, professional, and tailored to the unique needs of the IU student community.
Job Summary
As the first point of contact for many students seeking care, the Medical Appointment Scheduler is essential in creating a seamless and welcoming healthcare experience. With a strong focus on customer service, efficiency, and attention to detail, this position plays a vital role in creating a positive experience for students accessing healthcare services.
Department Specific Responsibilities
- Ensures provider schedules run smoothly.
- Plays a key role in keeping clinic operations organized from managing after-hours messaging to verifying health records.
- Schedules and cancels appointments across multiple specialties, ensuring accuracy and efficiency.
- Registers patients and verify demographic and billing information for smooth communication and processing.
- Provides patients with clear information about clinic policies, appointment preparation, and eligibility.
- Assesses appointment needs and refer urgent cases to the Walk-In Clinic when appropriate.
- Maintains and updates provider schedules, ensuring availability aligns with clinic needs.
- Manages after-hours messaging and update phone recordings to reflect clinic hours and special schedules.
- Verifies scanned documents in the electronic health record and ensure compliance with retention policies.
- Collaborates with IT and Health Information Management staff to resolve scheduling and documentation issues.
General Responsibilities
- Provides excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services.
- Resolves employee questions and problems accurately by researching policies and programs; providing answers to questions and resolutions to problems.
- Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
- Redirects moderately complex questions and issues to higher-level appointed staff and/or leaders.
- Ensures timely and accurate processing of information consistent with university policies. Updates and maintains basic information into databases.
- Maintains high standards of confidentiality of all records and documents.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Preferred
- Previous healthcare work experience
SKILLS
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Demonstrates customer service skills
- Ability to build strong customer relationships
- Friendly and service-oriented
- Strong verbal communication and listening skills
- Demonstrates problem solving skills
- Effective interpersonal skills
Preferred
- Proficient in using scheduling software and electronic health records (EHR) systems
- Strong organizational and multitasking skills
- Attention to detail and accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Adaptability and flexibility in handling changing schedules and patient needs
- Ability to work collaboratively with all different kinds of teams
- Knowledge of confidentiality standards (e.g., HIPAA)
- Familiarity with medical office procedures, including patient registration and billing
- Ability to maintain composure under pressure
Working Conditions / Demands
This role requires strong communication skills and the ability to operate a computer and standard office productivity equipment. The position involves both sedentary tasks and periods of movement within a home office environment. The home office must provide a private and secure environment for work. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
This position is eligible for a remote work schedule, subject to change in the future based on university policy and business needs.
Advertised Salary
$17.00 per hour
Work Hours
Monday-Friday 7:30 AM-4:30 PM
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Foundational
FLSA: Nonexempt
Job Function: General Administration
Job Family: Customer Service
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
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Telephone: 812-856-1234
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