Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The team

The Voice Client team delivers crucial voice call capabilities for our customer

call/contact centre solutions. Our focus is on smooth and high audio quality to

enhance the customer experience. We develop native applications for Mac OS

and Windows OS, as well as web-based applications using latest web

technologies. Our direct interaction with customers allows us to promptly

address their concerns and use their feedback to continually improve the

product for an exceptional customer experience and added business value.

• This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States

Role purpose

This role aims to identify customer business challenges, leverage the Five9

Voice solution and technology, and deliver customer value through solution

implementation and ongoing support. It involves direct customer interaction

when necessary and collaboration with other teams in Five9 organization.

How you contribute

Be part of an agile team to develop a scalable, highly available global voice

platform.

Understand performance and scalability principles and apply when

developing software.

Collaborate with Product Managers, Architects, Engineering leaders and test

engineers.

Mentor and train junior team members.

Skills, competencies and qualifications

Required:

• 10+ years of industry experience in software development and

troubleshooting VOIP systems.

• Good understanding of VOIP protocols like SIP, RTP, RTCP and/or

WebRTC

• Hands on experience in writing backend code in C++ (8+ years) on both

Windows and Mac OS.

• Hands on experience in writing

ofrontend code with JavaScript (5+ years) Or

obackend code with Java (5+ years)

• Experience in troubleshooting tools, audio media analysis and good

debugging skills.

• Experience working on complex problems and systems.
• Good technical leadership and capability to lead feature/project development
• Experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong sense of

ownership.

• Strong communication skills, both verbal and written.
• Bachelor’s degree (or equivalent /above) in relevant discipline.

Desirable:

• Familiar with React and/or Java sprint boot framework
• Experience with virtual environments like Citrix and VMware.
• Experience with Contact Centre, IVR, Virtual Agents and

telecommunications service providers is advantageous.

Other requirements

• This position requires the ability to be On Call.
• This position requires to be flexible to work with people from both US and

Australia at least.

Key relationships

There are no direct reports to this role.

Key stakeholders include:

• Product manager
• Customer Support teams

.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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