Amazon

DESCRIPTION

Are you interested in shaping the future of the Alexa experience for customers around the world?

Alexa Global Quality is looking for experienced Customer Obsessed Quality Assurance Engineer who is able to innovate, design and deliver quality campaigns for Alexa customers around the world.

Our team works backward from our international customers across the globe to create authentically-native, delightful Alexa features in their language.

Key job responsibilities

• Own the everyday product quality for your workstream
• Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones.
• Monitor production trends and take action to improve the customer experience
• Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices
• Develop and contribute automation and other quality tooling that improves test-efficiency across a global organization.
• Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide
• Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization

A day in the life

QAEs at Amazon maintain and push the high bar for quality in our products and services. We work on the latest innovations in the space of Alexa devices and features.

You take the time to deeply understand the complex technology that brings delightful experiences to our customers worldwide.

You own quality campaigns, design and execute test strategies that prevent defects and bad customer experiences from reaching our customers.

You advocate on behalf of our customers to improve the experience - no matter where they are or language they speak.

About the team

We take on the unique challenge of internationalizing Alexa features and devices for our customers. We deeply understand the linguistic, cultural and technical nuances that enable Alexa to delight customers everyday in an authentically-native way, across different cultures, languages and locations.

BASIC QUALIFICATIONS

• Experience developing high quality test plans, test designs, test strategies, and test execution
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
• Experience as QA lead on medium to large sized projects
• Experience scripting or coding
• Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Experience with Android, iOS or other mobile application development or testing
• Experience of using test case management tools (e.g. Test Rail, TestLink) and issue management tools (Jira)
• Proficiency in one or more European Language (French, German, Italian, Spanish, Dutch etc.)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.