GMED North America

Join the GMED team today and work on the frontier of Medical Device Innovation!

Reports to: Unit Manager

Division: Operations

Position Classification: Non-exempt, temporary position from August 2025 to February 2026

Fields: Medical Devices, In-Vitro Diagnostics - Healthcare

Location(s): Rockville, MD (onsite two days per week)

Job Description

The Operations Coordinator’s main mission is to plan and coordinate the execution of the assessment activities of certification projects. This position will provide project coordination and administrative support to several teams within the organization and will contribute to GMED’s development in terms of competencies and customers. Values and Principles of the Resources and Planning Department: In addition to GMED North America’s values (commitment to clients and patients’ safety, expertise, reliability, and teamwork), the resources and planning team members are driven by two principles:

• Passion for long term planning
• Taste for handling the unexpected

Essential Functions

• Quality & Risk Management:
  • Knows where to find the needed information in the QMS (procedures, forms)
  • Applies internal procedures. • Informs senior colleagues or department manager of potential incidents related to quality standards.
• Production Planning:
  • In charge of a customer portfolio for certification planning activities (audits, product reviews, and other related services)
  • Applies the planning practices in place to meet compliance and operations requirements and objectives (revenue, timelines, and workload)
  • Schedules activities to maximize and optimize capacity utilization of GMED NA resources.
  • Communicates clearly and precisely with stakeholders (clients, internal and external assessors)
  • Informs senior colleagues or department managers of potential incidents or blocking points related to planning.
• Administration:
  • Records accurate data and keeps the records updated in each planning department database (ERP, PROSIPAC, Excel Sheets…etc.)
  • Maintains purchase order log for mandated external workforce
  • Prepares and conveys timely documentation related to services including but not limited to, clients’ technical documentation, proposals, calculation sheet drafts, purchase orders, and cost sheets.
  • Maintains an up-to-date status of the clients’ electronic files on the S drive for the services planned within the scope of planning and confirmation of services.
  • Informs senior colleagues or department manager of potential errors related to workflow in a timely manner.
  • Coordinates with the financial department to deliver prompt and clear invoicing of the services, and communicates with clients regarding when payment is needed (within the scope of the services planned)
• Contribution to GMED Development:
  • Qualification:
    • Understands the supervision requirements and plans supervision activities.
• Client Satisfaction & Retention:
  • Commits to clients (responsiveness, availability, implementation, reactivity)
  • Ensures strong communication with the clients regarding their certification process status.
  • Ensures a swift turnaround on clients’ requests and questions utilizing the necessary tools and collaborates with the relevant personnel.
  • Identifies clients at risk, monitors and analyzes satisfaction, and reports issues in a timely and constant manner to avoid client loss.
• People & Planning Practice:
  • Team:
    • May need supervision from senior Operations Coordinators on certain subjects.
    • Contributes to a positive working environment.
    • Shares experience and is seen as a team player.
• Planning Practice:
  • Knows where to find the planning best practices.
  • Applies the planning best practices

Who You Are

Required Education and Experience:

• Bachelor’s degree
• 2 years’ experience in B2B client communication/sales of services

Job-specific Competencies:

• Highly organized in a multi-tasking and milestone driven environment.
• Detail-oriented.
• Excellent written and verbal communication
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams)

Who We Are

GMED North America is the US subsidiary of GMED, a leading Certification Organization, a distinguished Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, European Directives 90/385/EEC, 93/42/EEC, 98/79/EC and Regulation n° 722/2012 on products utilizing tissues of animal origin, GMED certifies a vast range of medical devices and in vitro diagnostic medical devices. An Auditing Organization recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States.

Our goal is to provide the best in Product Certification and Quality Management Services for medical device manufacturers worldwide. At GMED North America, we strive to the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America's reputation.

Aside from our expertise with due diligence, we pride ourselves in our diverse workforces, with employees from different parts of the world.

Our Values:

• Commitment to Clients and Patients' safety
• Expertise
• Reliability
• Team Work

GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture. GMED North America recruits, employs, trains, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, age, disability, pregnancy, political affiliation, sexual orientation, gender identity, color, marital status, veteran status, medical condition, and all the other characteristics that make us unique.

What We Offer

At GMED North America, our primary goal is to attract and retain exceptional talent who are not only subject matter experts, but also passionate about upholding the integrity and excellence of our services. We recognize that our success is driven by the expertise and commitment of our team, and we are focused on creating an environment where top professionals can thrive.

GMED North America offers a full and competitive benefits package including group-sponsored health, dental, and vision coverage, flexible spending accounts, short-term and long-term disability, company-paid life insurance, competitive base salary, annual bonus based on company performance, and a 401K retirement program. We promote work-life balance through the option to telework, flexible working arrangements, generous time off program, paid holidays, paid bereavement leave, paid parental leave, commuter benefits program for public transportation, and internet stipend.

We offer growth opportunities within the organization. There are a lot of opportunities and employees are able to apply and move into different roles within the company. We have numerous success stories, and we want you to be one of them.

Thank you for your interest in GMED North America.

We look forward to hearing from you!

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