MoneyGram

Description

Integration Solution Manager

Remote Flexible in the USA

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our fintech innovation and strategic partnerships with world-leading brands, we are transforming how consumers and businesses send and receive money globally.

Our digital and in-person products serve millions of customers, powered by a diverse and dedicated team of professionals who are driven to make a difference. If you are ready to join a fast-paced environment where your skills shape the future of payments, come aboard, and let us drive the future of global money transfer together at MoneyGram!

HOW YOU WILL LEAD

The Integration Solution Manager is responsible for consulting with 3rd Party Developers, Partners, Product Management, Product Development, Application Support, MoneyGram Operations and other IT and Sales teams to provide technical consultation and support, project management, and in-depth technical education on MoneyGram's integrated services and POS systems. The Integration Solution Manager is an in-depth Subject Matter Expert in their specific area of responsibility as well as on large, enterprise projects and initiatives, including Money Transfer Transaction Processing, Money Transfer data file services, Bill Payments set-ups (batch and real-time) and Integration Support, as required.

The incumbent is responsible for providing direct input, updates, and recommendations for integration specifications documentation. The incumbent develops technical presentations on recommended solutions to key agents and other partner prospects based on knowledge of the agent's technical network and operational requirements. This role serves as the main conduit to and from the region's key agents in determining the impact of a product release and aids in building a release schedule. The incumbent aids in designing solutions and serves as project lead in key account integrations and oversees the project from inception to technical on-boarding. The Integration Solution Manager considers any Compliance, Regulatory and Legal obligations to align the integration needs accordingly. Solely responsible for collaborating closely with the partners to facilitate testing; project manages the life cycle to final certification of the interface or integration as needed.

WHAT YOU WILL DO

• Participate in key sales prospects for regions as assigned.
• Provides detailed consultation and technical education to MoneyGram's partners and regional teams to determine integration/interface requirements for any of MoneyGram's product suites.
• Works directly with new partners, vendors, and processors to define specific agent requirements for MoneyGram APIs, Account Deposit, and Bill Payment integrations.
• Coordinates and works closely with internal resources to ensure set-up teams and operational support teams have knowledge of the solution.
• Partners with Sales, Account Executives and Operations in specified regions to provide technical ownership responsibilities and support for the critical and key partners and accounts as identified.
• Works directly with the partner to provide services which include support plans and implementation planning.
• Provides project management support for the integration of key accounts/partners within specified regions which includes agreement on detailed development specifications and the overall coordination of all technical aspects pertaining to the successful integration of the accounts/partners to MoneyGram systems.
• Provides project management support including project plans, test plans, as well as manage budget and timelines, providing status and detail of each project.
• Prepares, maintains, and understands the business, technical and operational landscape for key accounts.
• Ensures the partner set-up in live and test environments for partners embarking on the development of a fully integrated solution and as required, for other integration projects and partners is accurate.
• Prepares and executes final user testing for the integrated releases.
• Partners with Application Support, Account Relations Manager and Management, as required to provide escalation support for any issues that result from inaccurate, missing, or delayed files.
• Prepares and maintains accurate records of all current and future Money Transfer Data files and Bill Payments set-ups including partner requirements.
• Champions relationship and partner requirements need internal stakeholders.
• Partners with Application Support, Account Relations Manager and Management, as required to provide escalation support for any issues that result from inaccurate, missing, or delayed files.
• Acts as a technical SME for internal departments, regional Champions, and regional teams' technical needs to internal stakeholders.
• Works with Product Development to introduce, demonstrate, and promote technical enhancements and integration strategy to current and prospective partners.
• Acts as technical liaison to all internal MoneyGram departments to provide consultation support and expertise in what is possible.
• Full responsible for the Region's Project delivery and execution.
• Presents roadmaps/status updates for Regional Projects; able to manage cross-regional Projects where appropriate.
• Coaches or mentor’s new hires or subordinates. Performs other duties as assigned.

WHO YOU ARE

• Bachelor of Science in computer science or a related technical field.
• Any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable.
• 7+ years of experience in technical and business product management or similar related field with specific knowledge of Java, .NET and XML technologies and web technologies.
• Strong working understanding of file layout structures (TXT, CVS, Flat), encryption and network communications protocol standards.
• Strong knowledge of partner operations and systems and financial transaction knowledge.
• Strong understanding of MGI's business lines, specifically from a tactical (operational) perspective with emphasis on a strategic understanding of long-term MGI goals.
• Ability to influence and persuade in decision-making processes both internally and externally at a senior level.
• Proven project management expertise with the ability to work with cross-functional teams and lead when necessary.
• Exhibits excellent operational and process development skills (preferred).
• Ability to manage stakeholders at all levels verbally and through different presentation formats.
• Understanding of data communications, various Operating Systems, proxy servers, firewalls, security layers, dial-up and IP technology, network technology.
• An ability to effectively communicate and document technical specifications and procedures for internal and external technical staff, vendors, and partners.
• Strong organizational and analytical skills.
• Ability to work well independently and in a team environment.
• Demonstrated organizational and analytical skills.
• The ability to work in a culturally diverse and changing environment.
• Excellent verbal and written communication skills.
• Bilingual skills may be required depending on the area of focus.
• Ability to present to groups including sales and project teams.
• Experience with managing and interacting at all levels within the organization.
• Experience managing or working on technology projects or working with systems.
• BA/BS degree in related field preferred or equivalent work experience.
• Experience
• 5+ years' experience in a field sales role with global knowledge of remittance industry
• Knowledge/experienced gained within financial services.
• Strong understanding of market dynamics and partner needs.
• Solid project management skills include planning work, managing details, keeping multiple tasks/projects on track, and navigating ambiguity to deliver results.
• Experience building on-boarding and enablement plans in a successful, high growth environment with demonstrable impact.
• Demonstrated experience and ability to work across Sales, Marketing, and Product to create a culture of alignment.
• Excellent people’s skills, ability to build and maintain credible relationships in person and over the phone with internal stakeholders.
• Excellent organizational skills with the capability to set and manage priorities and ability to follow through.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to manage sensitive data with professionalism and confidentiality.
• Keeps abreast of current changes in technology, processes, and standards within area(s) of responsibility, and applies knowledge and practices to area(s) of responsibility.
• The ability to work well under pressure and address issues with diplomacy and tact.
• Ability to work in a culturally diverse environment and be sensitive to cultural differences.

LOCATION

Remote Flexible in the USA. While it offers remote flexibility, candidates must reside in the USA.

SALARY

Anticipated Base Pay: Starting at $130,000 & up + participation in our annual bonus plan. We are open to going significantly higher based on your experience and skill set.

Disclaimer: The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.

• We will only consider those qualified that meet the requirements. **

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Qualifications