Johnson Controls

Salesforce/Service Max DevOps Developer

Location India

What you will do?

As a Salesforce Service Max DevOps Developer you will play a pivotal role in designing, implementing, and maintaining robust DevOps solutions tailored to Salesforce and Service Max environments. You will collaborate closely with cross-functional teams to enhance system reliability, and ensure seamless integration of new features. Additionally, you will handle incidents and service requests on a daily basis, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce and DevOps practices, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization.

How you will do it?

• Design, implement, and maintain DevOps solutions tailored to Salesforce and Service Max environments.
• Collaborate with cross-functional teams to streamline deployment processes and enhance system reliability.
• Automate workflows and manage CI/CD pipelines to support dynamic business needs.
• Optimize system performance and ensure seamless integration of new features.
• Handle incidents and service requests on a daily basis escalated from Level 1 Support to you, providing essential support for our CRM systems.
• Troubleshoot and resolve technical issues related to Salesforce and Service Max.
• Monitor system performance & health and proactively address potential issues.
• Provide training and support to Level 1 Support where necessary to ensure efficient use of the systems.

Requirements

• 3+ years experience in Salesforce and ServiceMax development and administration.
• Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more.
• Proficient in Lightning Web Components(LWC) development.
• Experience in ServiceMax functionalities and integrations
• Understanding of DevOps principles and practices including use of JIRA or similar
• Experience with ServiceNow or similar tool for ticket handling.
• Excellent communication skills to work effectively with business stakeholders globally.
• Ability to work in an agile environment and adapt to changing requirements.
• Technical problem-solving skills and attention to detail.
• Fluent English (must)