Syracuse University

Job # 041913

Department Code 40801-7435

Department Student Living

Job Title Coordinator Residence Hall Operations

Location Syracuse, NY

Pay Range $18.75 - $21.35 per hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Campus Syracuse, NY

Unionized Position Code Not Applicable

Job Description

The Residence Hall Operations Coordinator is a full-time, non-exempt, academic-year only staff member in Student Living. This position assists with managing operational aspects of residential communities of 450 to 1200 students and reports to the Operations Specialist. Major responsibilities include management of multiple residence hall main desks, including supervision of student desk staff, assistance with opening and closing of residential facilities, and oversight of the package and mail deliveries for the residence halls. This role provides a high level of customer service to students and is part of a residential team that centers around student learning and development.

Education and Experience

• Bachelor’s degree preferred or equivalent experience.

Skills and Knowledge

• Strong customer service, administrative, and problem-solving skills, including attention to detail.
• Excellent written and verbal communication skills.
• Ability to supervise student staff.
• Strong ability to handle multiple priorities and work across many different constituencies.
• Experience general administrative responsibilities, coordination of processes, and supervision of front-line service staff.
• Proficiency in Microsoft Office suite is preferred.

Responsibilities

• Completion of administrative tasks and main desk operations as necessary. This includes: ensuring packages are logged and distributed in a timely fashion, trouble-shooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, monitoring and ordering equipment as needed. The Residence Hall Operations Coordinator will cover desk shifts (during standard work hours) when a shift cannot be filled.
• Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall.
• Create and monitor work schedule for Main Desk Assistants.
• Process weekly payroll for all MDAs.
• Serves as the housing coordinator for one or more buildings: work closely with the Housing Office and the Residence Directors to track and report hall vacancies. Assist in coordination of living agreements. Serve as a contact point for Facilities Services regarding facility-related issues and concerns. Walk halls weekly with Residence Directors. Oversees administrative processes related to hall opening and closing. Monitors and approves guest passes.
• Takes an active interest in identifying and participating in his/her own professional development.
• Adheres to the Association of College and University Officers-International (ACUHO-I), National Association of Student Personnel Administrators (NASPA) and America College Personnel Administrators (ACPA) ethical standards.
• Serves on University, Divisional, and Departmental Committees as requested.
• Exhibits the ability to engage in in-depth self-reflection and apply what he/she has learned to his/her professional and personal lives.
• Presents workshops and training sessions to staff and students.
• Works to develop intercultural competency skills and to create inclusive residential environments.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link https://www.sujobopps.com/postings/109621

Job Posting Date 05/23/2025

Application Deadline

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Job Category Staff

Message to Applicants

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