Ernst & Young

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Discipline Brand & Marketing

Role Type Social Media data specialist

Role Rank Supervising Associate (64)

Current Rank CS

The opportunity

This position is for a social media data specialist within the EY Global Delivery Services.

The ideal candidate will have a passion for analysing and visualizing complex data to create simple reports that can inform communications and marketing decisions and help create social media content with impact.

Expertise in social media performance metrics is a must have, with an excellent knowledge of the native social media platforms. The role also requires a facility with specialist social media listening, publishing and evaluation tools to provide insights from proactive and reactive monitoring across the digital landscape.

Sitting within the EY Global Social Media Team, the person in this role will be expected to deliver regular reports on EY performance, competitor output, trending topics and influencer activity.

In addition, they will be required to create specific deeper diver reports around industry issues as requested by stakeholders and provide monitoring and regular updates on crisis and issues pieces.

And they will be an integral part of a supportive, innovative and passionate team.

Your key responsibilities

• Creating regular social media evaluation and insight reports
• Building and maintaining evaluation and insight dashboards
• Optimizing the set up of social media tools - including automating reports
• Providing ad-hoc reporting across business areas and trending topics
• Analysing and organizing large amounts of information into clear, concise presentations.
• Standing up crisis and issues monitoring and hourly reporting where needed
• Contributing ideas on how to continuously improve our evidence-based, data-led social media approach
• Being part of a supportive, agile and proactive team

Skills and attributes for success

• Strong knowledge of social media performance metrics performance.
• Working knowledge of Boolean queries and how to create listening reports
• Ability to analyse complex data sets and turn them into clear and simple visualizations
• Willingness to interrogate and interpret data to provide real, tangible insights
• Team player keen to innovate, adopt tech advances and bring new ideas to the table
• Understanding of crisis management and associated processes
• Excellent communication and data visualisation skills

Technologies and Tools

• Experience with social media listening tools and management systems (e.g., Sprinklr, Hootsuite, Brandwatch, etc.)
• Excellent MS Office skills (Advanced Excel, PowerPoint, Word)

To qualify for the role, you must have

• Knowledge of social and digital media research & analytics
• Excellent business writing and communication skills
• Be willing to connect with the brand and other teams as part of the process
• Be eager and a fast learner who is willing to expand on core skills
• 6-9 years of experience in social media listening

Ideally, you’ll also have

• The ability to complete assigned work under the allotted timeline and should have the mindset to adhere to processes and policies.

What we look for

• Should be eager and a fast learner who is willing to expand on core skills.
• Outstanding written and oral communications.
• Should have experience working on social media listening tools.
• Ability to work as part of an agile team; independent and showing flexibility during peak times.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Read Full Description