Position Title
Support Operations Manager
Employee Type
Regular
Office/Department
Public Safety
Work Environment
Loyola University Maryland Main Campus
Job Type
Full time
Benefits at Loyola
https://www.loyola.edu/department/hr/benefits/
Compensation Range
$34.13 - $42.67
Anticipated Start Date
06/02/2025
If Temporary or Visiting, Estimated End Date
Position Duties
The Manager provides technical guidance and instruction to Public Safety Dispatchers and is responsible for monitoring and successful operation of the Communications Center. The position oversees all functions of Support Operations and provides critical management of life safety and police communication for the University.Essential Functions
Provide leadership and supervision to Public Safety Dispatchers on the day, evening and midnight shifts. Recruit, interview and hire employees while providing disciplinary action as needed. Rate employee's performance and recommend areas for individual training and development. Develop and administer a comprehensive training program/schedule for dispatchers on all Communications Center systems; emergency policies and procedures; thorough knowledge of campus footprint and public safety systems; and customer service appropriate for a college campus and working with students. Conduct quality control for Communications Center operations. Complete After Action Reviews (AARs) as needed after emergencies, fire alarms, complaints. Revise operations or training as needed. Work at the communications center console when there is a shortage of coverage. Revise and update the Communications Center Training Manual on an ongoing basis and incorporate any changes needed after AARs. Schedule and conduct Public Safety staff training sessions. Provide training on report management software for Department of Public Safety. Ensure dispatchers have a working knowledge of Clery and Clery Compliance requirements especially their role in monitoring Baltimore City Police Department activity and sending emergency notifications. Maintain Records Management System Software. Save copies of all reports in designated daily folders on departmental network drive by 10am on the following business day. Provide monthly and annual reports. Keep organized and orderly office space. Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.Education Required Associate's degree
Education Preferred Bachelor's degree
Other Professional Licensures
Work Experience 3 - 5 years
Describe Required Experience At least three years experience with police reports and/or law enforcement.
Required Knowledge, Skills and Abilities Knowledgeable of emergency notification systems and Clery reporting requirements. Familiar with higher education setting. Demonstrates a proficiency in Microsoft software and skilled typing ability. Maintains an available work schedule for unanticipated assignments at various hours of the day and week. Flexibility and ability to work evenings and weekends and required. Ability to maintain confidentiality. Must be able to successfully complete driver's clearance process. Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.
Physical/Environmental Demands Specific physical requirements or environmental exposures.
Physical/Environmental Example Exposure to loud sounds such as fire/burglar alarms, concerts, large indoor and outdoor events and stadium settings.
Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.
University Description
Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.
Diversity Statement
Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.
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