ESO

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our six US offices and our Belfast, Northern Ireland office.

Are you ready to join a team that makes a difference? At ESO, we welcome authenticity and encourage you to apply even if you don’t meet every qualification. We seek passionate, innovative, and motivated individuals to help drive our mission.

About the role

The Integration Engineer will focus on creating effective integration solutions to support clients during the onboarding process. This position involves configuring our applications to align with client needs, collaborating with internal experts, and balancing technical, business, and product considerations. The right candidate is a detail-oriented, proactive problem-solver who takes initiative and values delivering high-quality solutions.

In this role, you’ll be central to onboarding ESO software, ensuring that our systems integrate smoothly with client infrastructures. Key responsibilities include designing and implementing integration solutions, addressing technical issues, and coordinating with clients to tailor our offerings to meet their needs.

More about you

You are passionate about technology and how it can influence the lives of both our customers and their communities. You will oversee all technical aspects of the onboarding process, from kick-off to go-live and can expect to:

• Work closely with clients to understand technical requirements and provide tailored integration solutions.
• Design, develop, and manage APIs, middleware, and custom integration setups.
• Maintain secure, reliable data flows between systems, ensuring compliance with client needs.
• Troubleshoot and resolve any integration challenges as they arise.
• Document integration processes and client-specific configurations.
• Act as a technical resource for internal teams and the Onboarding Specialist who manages the project, providing guidance during the onboarding phase.
• Identify potential risks in the integration process and proactively address roadblocks.
• Develop new processes and recommend process improvements to ensure optimal level of customer satisfaction.
• Support data conversions as required.
• Meet or exceed productivity metrics while enhancing the customer experience

Your Qualifications

To be successful in this role you should have:

• Bachelor’s degree in Computer Science, Engineering, or related field is preferred.
• Solid experience with integration platforms and understanding of APIs, web services, and cloud integrations.
• Proficient in REST, SOAP, XML, JSON, and familiar with SQL, NoSQL, and ETL processes.
• Effective problem-solving and communication skills, with the ability to work across teams.
• Organized, able to manage multiple projects, and comfortable in a dynamic environment.
• Adept at translating technical requirements into practical solutions for non-technical stakeholders.
• Willingness to learn and adapt to changing demands.
• Strong time management and attention to detail.
• Proficient with windows based infrastructure, networking, firewalls and cloud infrastructure (Azure is a bonus).
• Comfortable with deploying software to internal and customer environments.
• Experience with technical software implementation of Dispatch, Billing, ePCR, CAD and/or Extracts considered an asset.

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