Job Title: Desktop Support Level II Technician
Location: Waterloo, IA
Job Type: Full-Time
About Us: Pomeroy is a dynamic and innovative company dedicated to providing top-notch IT solutions. We provide contractor support for MidAmerican Energy Company. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing technology landscape. Join our team and be part of a company that values your skills and expertise.
Job Description: We are seeking a skilled and motivated Desktop Support Level II Technician to join our IT team. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work independently and as part of a team.
Responsibilities:
- Provide advanced technical support for desktops and laptops.
- Troubleshoot and resolve hardware and software issues.
- Assist with network connectivity problems and configuration.
- Perform system upgrades and installations.
- Document and track support requests using a ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Provide training and support to end-users.
- Ensure compliance with company policies and procedures.
- Imaging devices with a corporate image.
Qualifications:
- Bachelor’s degree in information technology, computer science, or related field (preferred).
- Minimum of 2 years of experience in desktop support or related role.
- Strong knowledge of Windows operating systems.
- Experience with remote desktop support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
Benefits:
- Health, dental, and vision insurance.
- 401K.
- Paid time off and holidays.
- Professional development opportunities.
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