Hyatt House Miami Airport

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

This Miami hotel is 1.9 mi from the Miami International Airport. The hotel offers a fully equipped kitchen in every suite and features an airport and local transfer service within 1.9 mi. Suites at Hyatt house Miami Airport include a 32-inch flat-screen TV. The suites also have a seating area and free WiFi. The Hyatt house Miami offers a free breakfast buffet and grocery services. Guests can work out in the gym or swim in the outdoor pool. Located on site, H Bar serves cocktails, desserts, and snacks for guests looking to socialize. The hotel is less than 15 minutes' drive of the American Airlines Arena, which features concerts and basketball games. Coral Gables is 6.8 mi away.

Application deadline for Colorado positions: