Courtyard Charleston

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Newly renovated and located in the heart of Charleston’s Historic District, and adjacent to famed Marion Square and Charleston’s newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings. The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent. Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge. The Courtyard Charleston Historic District offers a sought-after Southern experience and an ideal location for business meetings, formal events and intimate gatherings; The Courtyard Charleston Historic District features over 7800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden.

Application deadline for Colorado positions: