Fairfield Inn & Suites South Hill

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Fairfield Inn and Suites South Hill offers spacious rooms and suites central to the business district and major corporations such as Global Safety Textiles, International Veneer, and VCU Health Community Memorial Hospital, with a short drive to the Microsoft Data Center and Foreign Affairs Security Training Center (FASTC). Located just off I-85 and US 58, we offer complimentary high-speed Internet, and free hot breakfast, including fresh, made-to-order Belgian waffles. Business travelers enjoy efficient services such as free local calls, complimentary fax and copy service, and business center. Our clean, fresh guest rooms and central location to area attractions provide guests the ideal place to stay for comfort and convenience. Kerr Lake is only a short drive and offers fishing, boating and scenic trails. Also nearby is Gaston Lake for fishing and water sports. Fairfield Inn and Suites South Hill looks forward to providing all of our guests with the exceptional service they deserve and expect at an affordable price.

Application deadline for Colorado positions: