Aloft San Antonio Northwest

$15.00/hour

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Discover social adventure at Aloft San Antonio UTSA Area. Our new boutique hotel in San Antonio offers everything you need to make the most of your stay. Get comfortable in our loft-inspired, pet-friendly hotel rooms with plush Marriott bedding, bold decor, and ergonomic workspaces. Satisfy your cravings any time at Re:fuel, our 24-hour market, or head to W XYZ® Bar for craft drinks and live music. You can also explore San Antonio restaurants near our hotel like Fuego Tortilla Grill, and Chicken N Pickle. During your stay at our hotel near UTSA, enjoy easy access to top attractions like Six Flags Fiesta Texas, San Antonio Riverwalk. Enjoy shopping at The Shops at La Cantera and The Rim, also nearby. Area hospitals including Methodist Hospital, South Texas Medical Center, and more also nearby. Our free parking makes our multifunctional event space a great choice for your next formal small-scale meeting. No matter what brings you to town, make your stay unforgettable at Aloft San Antonio UTSA Area. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: