Courtyard Amarillo Downtown

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Revel in the conveniences of downtown without any disturbances at Courtyard Amarillo Downtown. Our hotel is located near many of the city's most popular locales, including the Amarillo Civic Center, Big Texan Steak Ranch, Cadillac Ranch and Amarillo College. Our convenient hotel offers a welcome reprieve from the hustle and bustle of the busy city center. Accommodations feature a well-kept contemporary design, a place to catch up on recent shows with our flat-panel TVs, ergonomic workstations, complimentary WiFi and plush pillowtop mattresses to burrow into after an eventful day. Order food without ever leaving the comfort of our hotel from The Bistro, our onsite restaurant serving up American breakfast and dinner favorites, as well as Starbucks beverages and evening cocktails. The Market is open 24 hours a day with a variety of on-the-go snacks and beverages. Whatever brings you to Amarillo, TX, effortlessly transform your business trip into a relaxing stay at Courtyard Amarillo Downtown.. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: